Job Description

Onboard Systems Service Technician (Leadmind)

SALARY:

63,529 inclusive of shift allowance

ROLE TYPE:

Mobile / Depot-based

LOCATION REQUIREMENTS:

Based at a Northern Train Maintenance Office or Depot, with travel to UK supplier sites

HOURS:

37

SAFETY CRITICAL POST:

Yes





Our future is digital--and that includes the way our trains connect to each other, to the shore, and to our people. At Northern, we're looking for an Onboard Systems Service Technician (Networks) to ensure that our onboard communications infrastructure runs reliably and securely, supporting our customers, operations, and engineering teams.



If you're an experienced OT or network technician with an interest in rail, engineering, and systems performance, this is your chance to play a hands-on role in maintaining and improving the digital backbone of our fleet.

What You'll Be Doing

As an Onboard Systems Service Technician (Networks), you'll:


Support, maintain, and repair onboard and train-to-shore network systems--including hardware, software, and integrated communications components Lead the development of specialist knowledge in train communications and onboard system infrastructure Operate independently under governance frameworks to ensure continuity, resilience, and availability of critical systems Resolve technical issues quickly and safely to minimise impact on train performance Maintain service delivery logs, knowledge-sharing documentation, and reports in line with Onboard Systems governance Deliver system changes in line with Northern's Engineering Change process Work cross-functionally with Operations, IS, Information Security, Engineering, and suppliers to support projects and performance improvements Contribute to the safe, efficient, and cost-effective operation of Northern's fleet

About You

Tobe successful in this role, you'll bring:


3+ years' experience supporting systems in a converged Operational Technology (OT) environment Strong knowledge of networks, databases, and diagnostic tools A recognised technical qualification (or working towards one) in OT support or OT service delivery A methodical approach to problem-solving with excellent attention to detailA track record of managing and resolving system-related issues independentlyExperience working in or alongside the rail industry is highly desirable Strong communication skills and the ability to work across teams and with suppliers

What's in it for you?

At Northern, we don't just value our people--we go the extra mile to support them. Here's a taste of what you can look forward to:


Free Travel: Unlimited free travel for you, your partner, and dependants on Northern services. Up to 75% discount on other UK and European rail networks. Generous Pension Scheme: We top up your contributions by 1.5 times. Enhanced Family Benefits: 9 months of full pay for maternity leave and 2 weeks of paternity leave. Cycle to Work Scheme: Save up to 42% on a bike and spread the cost. Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered. Holiday Purchase Scheme: Buy up to 5 extra days of annual leave. Employee Assistance Programme: 24/7 support for family, lifestyle, and more. Training and Career Development: Tailored training, recognised qualifications, and clear career pathways. Recognition: Celebrate your success with Northern Lights and Northern Sparks awards.

Why Northern?

We're more than just a train operator. We're the heartbeat of the North--connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we're on a mission to improve rail travel and enhance the customer experience while protecting the environment.



Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe--and this year, we're celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A Place for Everyone

The best journeys happen when everyone feels welcome on board.



At Northern, we don't just move people from A to B--we're building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that's something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we'll always offer an interview.



We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and medical assessment.



No matter your background, experience, or whether you call it a bap, barm, or cob... there's a place for you here in the railway.Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.



Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.