Job Description

Come and join one of the UK's largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We have an opportunity for an experienced administrator with strong customer service skills to join us. This is an amazing time to join the team as along with the growth of the business we are also investing in bigger and better systems which we will be embedding over the coming months.


This is a fast-paced role within our friendly and supportive On-Boarding Team who complete all pre-employment checks for staff joining us, in line with CQC or Care Inspectorate Scotland regulations, including DBS / Disclosure Scotland checks, Referencing and Right to Work checks while keeping both the candidate and hiring manager fully informed on the progress of candidates.


Our Albrighton office is right next to the train station or if you are driving we have free onsite parking!


Active Care Group is one of the UK's leading providers of complex care. We place people at the heart of everything we do, improving people's lives by providing the best quality care tailored for individual needs.

What you'll be working:

37.5 hours per week, Monday to Friday (Flexischeme)


Working pattern to be discussed with the successful candidate.


Some home working may be available after completion of on-site training.

What you'll be doing:

Ensure all candidates receive a positive experience during their on-boarding with regular updates and support where needed Produce formal offer letters and contracts Liaise with candidates and 3rd party organisations to chase references and respond to reference queries Upload documentation to the relevant HR Assist with compiling required information for new starter payroll Keep in regular contact with Line Managers, keeping them up to date on the progress of new starters for their service Provide accurate and timely updates and reports where required and work proactively to meet all targets and SLAs Carry out general administration tasks for department, for example, accepting deliveries, telephone answering, and manage the Onboarding team inbox Process contractual changes in line with company policy Undertake other activities from time to time to support the wider team, Onboarding Manager or Senior Onboarding Administrator

What you'll have:

Excellent Communication and Customer Service skills Previous experience of working in an administration role is essential, it would be an advantage if this was within a Recruitment or Care setting Knowledge of pre-employment checks within the care sector would be an advantage Ability to work to strict timelines and meet KPIs Comfortable working in a high volume and fast paced office environment
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

Annual leave plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme * Enhanced Sick & Maternity Pay benefits