Job Description

Onboarding Advisor

Role Overview

The Onboarding Agency Advisor is responsible for the strategic setup and onboarding of new agency clients, ensuring they achieve rapid and sustained success with the SuperControl platform. This role blends operational excellence, client-centric engagement, and cross-functional collaboration to deliver a seamless, high-touch onboarding experience. The Advisor will guide agencies through every phase of onboarding, from initial setup to full integration and adoption, acting as both a strategic architect and hands-on facilitator.

Key Responsibilities

Strategic Onboarding

Design and execute tailored onboarding plans for new agency clients, aligning with their business goals and operational needs. Serve as the primary point of contact for agencies, translating objectives into actionable implementation steps. Collaborate with Sales, Tech, and Support to ensure smooth handovers and unified client experience. Track onboarding milestones, identify blockers, and proactively mitigate risks to ensure agencies progress efficiently.

Client Enablement & Success

Deliver training, walkthroughs, and onboarding resources to agency teams, ensuring deep understanding of SuperControl's platform and best practices. Foster strong relationships with agency stakeholders, building trust and confidence throughout the onboarding journey. Capture and share client insights to continuously improve onboarding processes and service delivery. Champion agency feedback, driving enhancements to the onboarding model and platform features.

Operational Excellence

Maintain onboarding trackers, dashboards, and documentation to ensure visibility and accountability. Monitor and report on key performance indicators (KPIs): onboarding timelines, client satisfaction, adoption rates, and churn risk. Standardise onboarding phases while allowing for segment-specific approaches (e.g., Guided, Stuck, Overwhelmed agencies). Support continuous improvement initiatives, updating playbooks and templates as needed.

Skills & Attributes

Client-Centric Mindset: Builds trust, understands agency goals, and aligns onboarding accordingly. Strategic & Analytical: Designs onboarding strategies, tracks KPIs, and reports insights to leadership. Problem Solver: Demonstrates strong analytical and creative problem-solving skills, able to navigate complex onboarding challenges and deliver effective solutions. Strong Communicator: Clear, empathetic, and motivational in both written and verbal formats. Project Management: Manages timelines, milestones, and cross-functional coordination. Technically Savvy: Comfortable with APIs, integrations, and basic troubleshooting. Performs Under Pressure: Maintains composure and effectiveness when managing multiple priorities, tight deadlines, or unexpected issues during the onboarding process. Trainer & Educator: Delivers demos, walkthroughs, and creates onboarding resources. Proactive & Adaptable: Thrives in fast-paced environments with shifting priorities. Collaborative Influencer: Works effectively across Sales, Onboarding, Technical Services, and Support teams. Right to live and work in the UK UK driving licence

Success Metrics

Reduced agency churn and improved time-to-value High agency adoption and engagement with SuperControl platform features Positive client feedback and satisfaction at go-live Smooth handovers and strong internal collaboration Consistent reporting on onboarding KPIs to leadership

About You

You bring energy, resilience, and a growth mindset - ready to take ownership, learn continuously, and contribute to a collaborative onboarding and support culture. You are passionate about enabling agencies to thrive and are comfortable balancing strategic oversight with hands-on client engagement.

What you'll get from us

Are you looking to join a team that's passionate about creating a supportive and vibrant workplace? With their very own Wellbeing Group, our team has built a culture that celebrates ambition and meaningful connection, and it's clear why so many love being part of it..

Competitive benefits package, including:

29 days of holiday, rising to 38 days over time Group personal pension scheme with employer contribution Family healthcare insurance Life insurance coverage Sick pay entitlement Hybrid working arrangement Training and progression opportunities Wellbeing and fun initiatives Charity events and fundraising

Salary:

28,000, depending on experience

Location:

Castle Douglas, Scotland (hybrid working, min. three days per week in the office)

Working hours:

Monday to Friday, 09:00-17:00

Reporting to:

Onboarding Team Leader

Probationary Period:

4 months

Apply Now

: Please email us your CV and a covering letter explaining why this is the role for you to: recruitment@supercontrol.co.uk

-----------------------------------------------------------------------------

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Free flu jabs Health & wellbeing programme Life insurance Private medical insurance Referral programme Sick pay
Licence/Certification:

UK Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Castle Douglas DG7 1BE