Job Description

Position Overview

You will respond to enquiries, follow up on leads, and provide product demonstrations while ensuring key data is added to our CRM. You will be responsible for ensuring new clients are comfortable with the process for them and their candidates. As the first point of contact, you will play a vital role in shaping the client experience and supporting the sales pipeline. Your in-depth knowledge of background screening processes will allow you to confidently guide clients through their options and ensure a smooth, compliant onboarding journey.

Key Responsibilities

Proactively generate and convert new business leads Act as the first point of contact for all incoming sales enquiries Arrange and deliver platform demonstrations for prospective clients Capture and input accurate client information and lead details into the CRM system Follow up on leads promptly to nurture interest and move opportunities through the pipeline Maintain and demonstrate up-to-date knowledge of background screening processes, services, and compliance frameworks (e.g., BS7858, BPSS) Ensure all new accounts are set up correctly and handed over to the Account Management Team Provide guidance and reassurance to clients on compliance requirements and industry standards Identify opportunities to enhance the onboarding journey and share client feedback with the team Stay informed of competitor offerings and market trends to confidently position Secure Screening Services

Skills & Experience

Proven experience in a sales support, onboarding, or client-facing role Exceptional customer service and the ability to build relationships easily Excellent written and verbal communication skills, with confidence in delivering demonstrations and client presentations Proficient in using CRM systems (e.g., Salesforce, HubSpot, or similar) to manage leads and client data Strong organisational skills with the ability to manage multiple enquiries and priorities simultaneously High attention to detail, particularly when handling sensitive or regulated client information Commercial awareness and ability to spot opportunities for new business growth Resilient, proactive, and solutions-focused, with a commitment to delivering excellent client experiences
*All training on the services we offer, background screening and compliance standards will be provided upon start date.

Benefits

Quarterly performance bonus Your birthday off Health cash plan Wellbeing programme Relaxed office setting Company events Flexible working Hybrid working Holiday buy/sell scheme Optional 4-day condensed working week No weekends

About Us

Founded in 2018, Secure Screening Services has a young, ambitious team with big plans and a love for smart technology. We're collaborative, supportive and serious about your development--provided you bring dedication and a strong work ethic. In return for your commitment, you'll find mentorship, meaningful responsibility and the chance to shape how we serve our clients and candidates. It's a place to do your best work and keep getting better.

A note on using AI in your job application

As a fast-moving and rapidly evolving tech company, we embrace the advantages of AI and encourage its use throughout our application process. However, our goal is to get to know and hire the authentic you - your skills, experience, and values. We don't want to hire an AI-generated version of you. We consider AI to be a valuable tool, not something that should overshadow you as an individual.

Job Types: Full-time, Permanent

Pay: 25,500.00-31,500.00 per year

Benefits:

Casual dress Company events Company pension Health & wellbeing programme On-site parking Work from home
Work Location: Hybrid remote in Chichester PO20 7NG