Job Description

The Company

A fantastic opportunity to join an exciting multi award winning fintech start-up, working specifically in the accounting and taxation space, based in London. Due to their tremendous growth path so far our client is primed to be one of the most exciting companies within this space.

Their innovative software solutions include practice management and full accounting, tax and payroll solutions. This company has an ethos of having fun whilst being serious and providing the best experience for their customers. They now seek a Customer Success Associate, to join their expanding team.

You will join an entrepreneurial family, working independently and as part of the team and experience a role where you will have a major influence on the running of our fast-growing business.

A career awaits in software demo and onboarding. Perhaps you have a brain for numbers and your short time in accounting has proved successful but ultimately you feel something is missing. Customer engagement, training, building relationships and learning about cutting edge accounting & cloud software is available if you want it.

Our client is a fast-growing online accounting & practice management software, tailored specifically for accounting practices along with small businesses bookkeeping software both on cloud in software as service model.

Description

Initially you'll be taught the bespoke cloud software, the business and its goals. Begin interacting with customers to help them set up accounts, ensure they are fully onboarded within their user access and support them with functionality questions. As your knowledge increases, your interactions will cover more complex client issues, demos, delivery training and onboarding.
You'll be given every opportunity to learn in your vertical and outside of that as the business continues its international expansion

Duties & Responsibilities

Demonstrate comprehensive product knowledge to effectively articulate benefits, features & company services to prospects

Maintain knowledge of the competitive products and market

Establish rapport and schedule appointments with potential customers, while making detailed notes in our CRM

Captivate potential customers with a presentation of our product that is both engaging and professional

Schedule and perform warm leads with web demonstrations

Take inbound and outbound phone calls from customers

Pursue all qualified prospects via calling

Possess a strong willingness to do whatever it takes to stand out among the best

Manage and complete all assigned tasks, in a timely & friendly manner

Interact with co-workers from both offices (UK & India) and work as a team.

Strong willingness to work long term.

Pref / desirable accounting background or study

Train to be involved with on-boarding customers as we invest into your knowledge building.

The ideal personality and qualifications:

Ideally have a solid accountancy background to ensure they are confident with dealing with terminologies.

Strong interpersonal skills

Excellent time management.

Excellent written, verbal, and presentation skills

Strong verbal and written communication ability.

1-2 years customer service & sales background will be added advantage

Excellent MS-Office skills

Demonstrate ability to meet expected daily outputs and deadlines

Ability to self-motivate, be organised and multitask.

Excellent time management.

If you fancy making a difference to a system, rather than be a cog in one; submit your CV to Capium.

Job Type: Permanent

Pay: 25,000.00-35,000.00 per year

Benefits:

Work from home
Education:

Bachelor's (preferred)
Experience:

accounting: 1 year (required)
Work Location: Remote