Job Description

Caremark are delighted to be recruiting for the position of Onboarding Manager with the aim of providing specific, tailored support to our newer franchisees.


Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.

Summary of the role

The focus of the Onboarding Manager is to deliver a tailored support programme for onboarding for new Franchisees entering the Caremark network. This will involve both face-to-face and remote support. This is a national role that will involve travelling to new franchisee locations across the UK.

About The Role

Responsibilities

You will work with new franchisees and their teams for a period of 12-18 months following their induction into the network.


Your main responsibilities will include:

Supporting franchisees to achieve their KPIs in line with their business plans. Guide franchisees through their regulatory body (CQC/CIW/CIS/RQIA) registration process. Support franchisees with recruitment and onboarding of their Care Manager, including attending the interview. Support the franchisee with understanding their local charge and pay structure. Support the Franchisee with local networking and community engagement. Work in partnership with colleagues in the Franchise Support Centre towards an effective handover to a Regional Support Manager (RSM) & a Quality Manager (QM) once criteria are met.

Experience

Ideally experience of working in a care at home (domiciliary) franchise and managing the onboarding of new franchisees, including assistance with securing office premises, the recruitment of a Care Manager and working with them and the Franchisee to achieve registration with the Care Quality Commission/appropriate regulatory body. General commercial experience also desired including financial management and knowledge of P&L and cashflow. Equally experience of working in the non-franchised domiciliary care sector at a regional management level, with a proven track record of onboarding new Care Managers would be considered.

Required Criteria

Domiciliary Care Financial Management (P&L and Forecasting) Onboarding (Care Managers or Franchisees) Multi-Site/Regional Management Experience

Skills Needed

About The Company

Shape the future of home care with a career at the Caremark Franchise Support Centre!
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Caremark is one of the largest UK home care franchisors with over 140 franchise offices in the UK. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers' homes. With a reputation for excellence since 2005, we have grown to become one of the leading UK providers of home care services.

Make a real difference!

Join our passionate team and help us expand Caremark's reach to improve the lives of thousands of customers across the UK. We're looking for talented individuals to help us develop our brand, strengthen our presence, and cultivate a positive and supportive company culture.

We offer a variety of roles!

Find your perfect fit with opportunities at our head office in Worthing, West Sussex or in one of our regional field-based roles. Browse our open positions and discover how you can be part of the Caremark family. As the master franchisor, Caremark Limited supports our network of over 140 independent offices across the UK.

Company Culture

We are

Positive:


We embrace a positive mindset and inspire optimism amongst our colleagues. We continually question how our outlook and reactions affect our colleagues, striving for contagious positivity. With a can-do attitude we uplift and cultivate an environment where creativity thrives, challenges are opportunities, and success is shared.

We are

Trustworthy

:


We hold trust as our foundation, nurturing it through honesty, reliability, and consistency in our actions and relationships. By prioritising transparency and mutual respect, we place trust in our colleagues and respect the trust placed in us. With consistency, we create a safe, collaborative environment.

We are

Honest

:


We uphold honesty as a non-negotiable principle, committing to truthfulness, transparency, and integrity in our interactions and decisions. By demonstrating unwavering honesty, we build trust, credibility, and lasting relationships, fostering an environment where openness and accountability flourish.

We are

Compassionate

:


At the heart of our actions and decisions lies compassion, driving us to understand, empathise, and act with kindness towards all, fostering an environment where everyone feels seen, heard, and valued.

We are

Accountable

:


We uphold accountability as a cornerstone of our integrity, taking ownership and responsibility of our actions, decisions, and their outcomes. Through transparency and a no-blame culture, we build trust and drive excellence. We self-reflect and are continually learning.

We are

Supportive

:


We are supportive colleagues, and we foster an environment where collaboration is the norm, working together towards common goals and sharing in collective successes. With active listening, continual development and constructive guidance, we can all reach our fullest potential. We celebrate in each other's success.

Company Benefits

Flexi time (start between 8am - 10am/ finish between 4pm-6pm) 1 Day working from home each week Private Medical Insurance Annual Personal Development Budget 5 Paid Volunteering Days per year 33 days of holiday (Inclusive of bank holidays) Life Insurance cover

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Free parking, Free work laptop, Referral bonus, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Work With Charities, Social Opportunities, Employee of the Month, Hybrid Working, Culture of recognition, Access to Health & Wellbeing app, Staff celebration events

Salary

51,750.00 per year