Job Description

About Watkins Energy

Watkins Energy is a fast-growing energy company delivering reliable, sustainable heat to thousands of homes and businesses across London and the South-East. Since launching in 2019, we've built a reputation for best-in-class customer service and technical excellence in the heat network sector. We design, build, operate, and maintain energy centres and heat networks, and we're proud to be a Registered Participant of the Heat Trust--demonstrating our commitment to consumer protection and service quality.

As our business continues to expand, we're offering exciting opportunities for career progression and impact. Join us and help shape the future of low-carbon heat delivery.

About the Role

We're excited to introduce a

newly created role

:

Onboarding Project Manager

. This is a hands-on, client-facing position designed to support our continued growth and ensure every new customer journey begins with confidence, clarity, and care.

You'll lead the onboarding of new clients and sites--whether through full ESCO contracts or metering and billing-only arrangements. You'll coordinate technical setup, stakeholder engagement, and operational readiness, while managing our onboarding administration team to ensure customers and properties are accurately set up in our CRM and billing systems.

What You'll Be Doing

Client Onboarding & Project Coordination

Own the end-to-end onboarding process for new clients and sites Develop tailored onboarding plans for ESCO and metering-only contracts Coordinate technical, commercial, and operational setup activities Ensure timely installation and commissioning of metering infrastructure

Stakeholder Engagement

Act as the primary liaison between clients, internal teams, and third-party vendors Facilitate kick-off meetings and regular check-ins Keep all stakeholders aligned and informed throughout the onboarding lifecycle

Team & System Oversight

Manage the onboarding administration team Oversee accurate setup of customers and properties in CRM and billing systems Ensure data integrity and readiness for billing and customer communications

Documentation & Compliance

Maintain onboarding documentation and site records Ensure compliance with regulatory and contractual obligations

Continuous Improvement

Identify process gaps and recommend improvements Contribute to onboarding playbooks and best practices

What We're Looking For

Essential:

Proven experience in project management, client onboarding, or operations Experience managing and successfully leading teams Proficiency in project management tools and CRM systems Excellent communication and stakeholder management skills Highly organised, detail-oriented, and proactive Strong customer service mindset and interpersonal skills

Desirable

Experience in energy, utilities, or infrastructure sectors Understanding of ESCO models, metering systems, and billing processes PMP, Prince2, or similar certification

Why Join Us

Be part of a growing company making a real impact in sustainable energy Work in a collaborative, forward-thinking environment Enjoy opportunities for career development and progression Help shape the customer experience from day one

Ready to make your mark in the heat network sector? Apply today and join Watkins Energy.

Job Type: Full-time

Pay: 32,000.00-35,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme Life insurance
Experience:

Project management: 2 years (preferred)
Work Location: In person