Job Description

About Us

At The Despatch Company, our vision is "Fast fulfilment. Everywhere." We're on a mission to simplify fulfilment for everyone, putting enterprise-level logistics into the hands of every business. Our intuitive software helps customers move faster, ship smarter, and work without the chaos, giving fulfilment a competitive edge.

Our principles guide everything we do:

Make the customer happy. Their success is our success, we go the extra mile to bring a smile. Choose clarity over comfort. We speak up, simplify, and keep customers in sharp focus. Solve real problems, not hypothetical ones. No fluff, just meaningful solutions. Be remarkable. Good isn't enough, we aim to deliver experiences people love. Speed is a strategy. We act with urgency, learn from bumps, and own the outcome. Know the goal, deliver results. We align on the "why" and execute the "how." Stay curious, challenge the norm. We question, push boundaries, and refuse to settle. Keep it simple. Simplicity wins every time.

The Role

We are hiring an Onboarding Specialist to join our team. This role is all about helping new customers get set up, making sure they understand how to get the best out of our software, and guiding them through to a successful go-live.

You will work closely with customers straight after the sales process, understanding their business, configuring their account, and training them to use our platform. Once they are live, you will ensure they are confident using the software and ready for long-term success.

This is not about ticking boxes or just following a script. It is about problem-solving, building relationships, and helping customers feel confident in using our platform from day one.

What You'll Be Doing

Learning our software from the customer's point of view Understanding each customer's goals and tailoring onboarding to their needs Setting up new accounts and environments so customers are ready to go live Training customers on how to use our software effectively Providing guidance and support during onboarding without doing their work for them Working with other teams such as Support, Development, and Account Management to keep onboarding smooth Writing simple guides or recording videos to build up our knowledge base
Ensuring a structured onboarding plan is followed for each client

What We're Looking For

A proactive, customer-first mindset. You like solving problems and helping people succeed Clear communication skills. You can explain things in a way that makes sense to non-technical users Organised and detail-oriented. You keep onboarding structured and on track Comfortable working in a fast-paced tech environment Positive attitude, curiosity, and willingness to learn
(Experience is a bonus, but we value attitude and potential above all else.)

What You'll Get

Full training on our software and processes The chance to build a career in SaaS, logistics tech, or customer success 28 days holiday including bank holidays Workplace pension scheme Regular team events and a supportive, fast-paced environment
Job Type: Full-time

Benefits:

Company pension Free parking On-site parking
Ability to commute/relocate:

Driffield: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person