Job Description

Department:

Customer Success - Payroll, HR & Budget Planning Solutions

Location:

Hybrid (includes 3 days per week in the office)

Working Pattern:

Full time, permanent

Salary:

26,599

Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.

Role Overview

We are looking for an Onboarding Specialist to join our Customer Success team, supporting the smooth implementation and training of clients using our Edupay and BPS software. This role is pivotal in ensuring new customers are effectively set up, onboarded, and trained, enabling them to manage their payroll, HR, and budget planning efficiently. You will combine strong data handling and process management skills with excellent communication and client-facing abilities to deliver an exceptional onboarding experience.

Key Responsibilities

Ensure all SLAs are met, including set-up procedures, parallel runs, and onboarding administration for new client implementations. Deliver high-quality client system set-ups using Edupay and BPS, ensuring accuracy and reliability. Complete accurate parallel payroll runs, proactively identifying and resolving issues before go-live. Manage large volumes of sensitive data with precision and confidentiality using Microsoft Excel. Lead client implementation calls, gathering requirements, explaining processes, setting expectations on timeframes and data submissions, and delivering introductory training. Provide comprehensive product training at go-live, ensuring clients can confidently use Edupay and BPS. Work collaboratively with colleagues to follow up with clients on outstanding data, resetting expectations when delays occur. Review customer complaints constructively and work with the wider team to enhance the onboarding experience. Consistently achieve objectives and KPIs relating to personal productivity, customer satisfaction, and team delivery. Demonstrate passion and engagement with Tes products, translating this enthusiasm into positive client interactions.

What you'll need to succeed

Analytical - Accuracy, Data Handling, Problem Solving

Strong Microsoft Excel skills, managing large volumes of data securely and professionally. Ability to complete accurate parallel runs and identify/correct issues proactively. Problem-solving mindset to resolve onboarding errors, manage complaints, and troubleshoot client queries.

Process Oriented - Structured Delivery, Reliability, SLA Management

Track record of meeting SLAs for client implementations. Experience delivering accurate set-ups and administration using HR, Payroll, or financial software. Ability to prioritise and manage multiple onboarding projects simultaneously in a fast-paced environment. Strong organisational skills and reliability, with the ability to work independently.

Collaborative - Customer Interaction, Teamwork, Communication

Confident delivering implementation calls and system training sessions with clients. Clear communication skills, both written and verbal, across diverse stakeholders. Team player, working closely with colleagues to resolve client delays or challenges. Constructive approach to customer complaints, ensuring improvements to process and experience.

What do you get in return

25 days annual leave rising to 30 5% pension after probation State-of-the-art offices Access to a range of benefits via My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee Assistance Programme) Monthly Tes Socials Access to an extensive Learning and Development menu

Who are Tes?

Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.

Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools.

By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Whether simplifying administrative workflows, creating dynamic classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide.

Join the hundreds of schools already benefiting from the Tes ecosystem. Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment.

With Tes, excellence in education is not just a goal - it's a sustainable and rewarding reality. For more information about Tes, our products, and our team, visit: www.tes.com.