Job Description

Job Introduction

An exciting opportunity has arisen for a position of Call Handler / Administrator to join the Onecall Team part of Northumberland County Council's Adult Social Care Service.


The role is full time, 37 hours, fixed term until 27/05/2026 based out of Eddie Ferguson House, Blyth.


The successful candidate will be highly motivated and conscientious, previous call centre experience is advantageous, although full training will be given.


The role is well supported by an experienced management team, dedicated to ensuring staff are provided with all the relevant training opportunities to enable staff to carry out their responsibilities to a high standard. Onecall is the single point of access for calls into Adult Care and Children's Services. This is a fast-paced and busy environment.


The purpose of the role is to primarily handle calls within the Contact Centre, receiving calls for adult, children and community health services.


You will receive and direct information to the appropriate teams including the recording of correspondence into several databases.


You will be the first point of contact for members of the public and professionals from different disciplines, taking and relaying messages both verbally and via email in a timely manner.


For further details / informal visits contact: Judith Downey, Team Manager 07976204056, or email Judith.Downey@northumberland.gov.uk



Northumberland County Council's (NCC) vision is 'Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work. For further information about working for NCC, please visit our website here.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) Automatic enrolment into the Local Government Pension Scheme Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.







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Further information

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.


We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.


Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net


For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930


Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.