Job Description

GAMING CLIENT - COMMUNITY MANAGER

MUST BE FLUENT IN ENGLISH AND FRENCH

MUST HAVE PREVIOUS ONLINE COMMUNITY MANAGEMENT EXPERIENCE

MISSION:

Develop a deep understanding of client processes and how to apply these processes.

Take ownership of customer interaction and provide world class level of support.

Provide exceptional customer experience as measured through customer surveys.

Meet and exceed expectations

PROFILE:

Passion for the gaming industry.

Demonstrate strong logical thinking.

Passionate about engaging with players while understanding their issues and finding solutions.

Have a consumer-oriented mindset and willingness to provide the best service.

Advanced technical knowledge and experience.

High level of reading comprehension and understanding of game-specific terminology, slang, and context.

LANGUAGES:

French - excellent written skills (fluency and accurate typing). Testing: CEFR 1 for assigned language, English CEFR B2 or better.

COMMUNITY MANAGEMENT ROLE

General Responsibility:

Able to manage Moderators and interface effectively with Management.

Duties may include

Manage brand social media channels; monitor and drive conversation; oversee moderation, publish regular content, following the content calendar.

Analyze social channel data and prepare reports on community health.

Publish and potentially create content.

Create compelling marketing communications to acquire, engage, and excite game fans.

Design and deploy in-game community management features (i.e. FAQs, tips & tricks, Game Guide).

Communicate regularly with Customer Support and Moderators.

Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.

Identify and engage with-high value customers, rewarding valuable players for spending time in the game/community.

Assist in Influencer programs, contests, and other community engagement programs.

Support product marketing to execute cross-promotions across games and channels.

Deliver regular community updates to the business, informing them of community sentiment and player-focused campaign performance.

Provide qualitative and quantitative feedback based on A/B testing and consumer insights through online surveys, polls, and close monitoring of community channels.

Engagement Moderation, crafting personal, appropriate, on-brand responses to players.

Communications, able to craft commentary and present company updates and information in a clear, authentic manner, with excellent grammar and game vocabulary.

Monitoring all assigned Community channels, and coordinating Moderation efforts, offering guidance to Mods as needed.

Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.

Able to task-switch with ease, and evolve as the requirements of the role change over time.

Participate in weekly product calls to share the highlights regarding the store reviews

Event planning and execution, attendance at the live streams, reporting, and participation in community celebration events.

Escalate service interruptions: Forward information about service interruptions to the team, create IT tickets

Compensation: Prepare and send gifts to players to compensate game issues

Full info and application at: https://zrec.eu/J9Knt?source=CareerSite

Job Type: Part-time

Pay: 13.00 per hour

Expected hours: 15 - 20 per week

Schedule:

Monday to Friday
Application question(s):

Are you based in the United Kingdom and can you confirm you understand you can only work on this role from the United Kingdom? VPNs and Proxies are strictly prohibited and will be detected.
Experience:

Online Community Management: 1 year (required)
Language:

Fluent English (required) Fluent French (required)
Work Location: Remote

Application deadline: 20/07/2025
Expected start date: 01/08/2025