Job Description

Online Community Officer x2
Permanent
Full time (34.5 hours), shift pattern over 7 days 8am-8pm, we are open to a conversation about compressed hours
Location - Home based or split between home and our London Office / Shipley Office Glasgow office
Salary Range - 29,000 - 32,000
Are you passionate about developing people and motivated by continuous system, process and team improvement? Do you have experience of working with online community groups? If so, this could be the role for you.
Online Community
The Online Community is a peer to peer support network, provided by and for people living with cancer, facilitated by volunteer Community Champions in a safe online environment. As the only Macmillan platform with 24/7 support for people with cancer, open 365 days a year, and with over 80k members, the Online Community is all about fostering and facilitating connections between people, in an anonymous, safe way.
About the role
This role is an exciting opportunity for someone with experience of working within online groups and communities to join our Online Community team to deliver and support high quality services online to people affected by cancer, and other key Macmillan audiences as well as drive peer to peer engagement within the online community.
You will be responsible for maintaining and supporting high quality service to the online community, supporting members and volunteers, driving engagement between members, moderating posts and online content and responding to help requests, to create a safe and supportive environment for all our members and volunteers. This role covers opening hours of 8am-8pm, 7 days per week on shift rotation, some parts of which will be unsupervised.
About you
The successful candidate will demonstrate the following skills and experience:

• Experience and knowledge of working within online communities and social media
• Good written and verbal communication skills (including the ability to communicate directly with community members and volunteers as well as internally at different levels of the organisation and to different technical abilities)
• Experience of developing, managing and moderating online content
• Good IT skills with experience of setting up web pages, including basic grasp of HTML, use of a CMS or social publishing platform and image optimisation
• Experience of supporting and communicating with customers through email, online and over the phone

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: 30th September 2025
First interview dates: Monday - Wednesday 6th - 8th October 2025
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
Please note, we do not generally offer visa sponsorship for this role.
So we can support you to be your best during the application or interview process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice and reasonable adjustments.

Skills Required