Job Description

CHOOSING A CAREER WITH C W SELLORS

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We are committed to our customers, our communities and the society we live in. We are a high-achieving company in our quest to achieve and deliver outstanding customer service, as we continue to explore new ways to reach out to existing, new and potential customers, presenting our fine jewellery and watch collections to continue to build on the success and overall growth of the business. We all work diligently to ensure we continuously produce inspiring products and collections, designed to capture the hearts and imaginations of our customers. Together, we are building an organisation where talent, ambition, drive and vision are recognised and rewarded. C W Sellors is a place where personal and professional growth happens every day. Above all, it is a place where you can achieve your full potential.

ABOUT C W SELLORS JEWELLERS

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C W Sellors is one of the UK's leading independent Jewellers offering the finest quality Jewellery and Watches from the most sought after luxury brands and designers from around the world.



A family run business now into its second generation, C W Sellors Jewellers continues to play a leading role within the UK retail Jewellery and manufacturing sectors, with a dedicated team of over 120 employees, which includes a team of in house designers, talented gold and silversmiths, online specialists, retail sales managers and a strong dynamic sales force.



Established in 1979, C W Sellors has over 40 years of invaluable experience, recognised as a leading Jewellers based in the Midlands and North of England, with a network of specialist Jewellery and Watch stores, including a fast growing online presence.

JOIN OUR TEAM

Our Sales Consultants are dedicated team players with a passion for delivering excellent customer service to ensure that everyone has an exceptional experience when visiting our stores. Working towards personal and team targets, you will play a key role in the overall success in the growth of our online stores; developing and continually updating your product knowledge whilst sharing your passion about our growing range of fantastic products.



If you are looking for a progressive career filled with opportunities, get in touch today. We are actively recruiting for highly skilled team members with a passion for sales who share our affection for fine jewellery and luxury watches.

Online Customer Service Consultant

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Ambitious, conscientious and organised you will be the first point of contact for our customers via email, phone, social media and live chat. Using your considerable written and oral communications skills, you will confidently respond to all enquiries in a timely and commercial manner.

About you:

As a self-starter, excellent communicator and problem solver you will ensure all customers get our usual high levels of customer service.

Key Responsibilities

Delivering outstanding customer service in all contacts with customers Supporting our online customers with order updates, admin queries and product information Processing customer returns, exchanges and repair enquiries

Skills & Experience

Excellent written and oral communication skills Ability to organise multiple simultaneous customer contacts often to tight deadlines Previous customer service experience in a digital/online environment. Ability to work on own initiative and as part of a team.

Please send your CV and covering letter to sophieh@cwsellors.com and rebeccan@cwsellors.com.



Due to the high volume of applications we receive, we are unable to respond to every applicant.

Job Types:

Full-time, Permanent

COVID-19 considerations:

Masks, sanitiser, gloves and screens are provided to ensure the safety of our staff