Job Description

About the Role

We're looking for a solutions focused individual to join our online team with experience of customer service via phone and email. Our Retention and Support team are responsible for guiding customers through various aftersales journeys from a 14 day return right through to our 3 year warranty.

What we're Looking For

If you have a passion for guitars, we want to hear from you. The Ideal candidate will:

Handle post purchase enquiries via phone and email and possess excellent verbal and written communication skills. Be a natural problem solver, focused on delivering outstanding solutions for a variety of products and scenarios. Have a customer first attitude and problem-solving mindset with the desire to influence customer interactions and help every customer find the right product as part of their returns journey. Maintain records of customer interactions, transactions, comments, and complaints. Ensure every interaction reflects our core values and creates a lasting relationship with our customers.

What We Offer

Employee Ownership Trust (EOT): share in our success through bonus Outstanding staff purchase scheme. 28 days annual leave, increasing with service. Work for an expanding and ambitious market leader Workplace pension scheme.
Note: Employees become trust beneficiaries after 6 months.

How to Apply

Send your CV and covering letter to jobs@guitarguitar.co.uk with the subject line: "Retention and Support Advisor - ONLINE."

Job Type: Full-time

Pay: 23,809.50 per year

Benefits:

Company pension Employee discount
Ability to commute/relocate:

Newcastle upon Tyne NE1 1SG: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person