Job Description

Job Advertisement: Online Sales & Customer Support Assistant

About Us:

We are a well-established, independent bathroom showroom and plumbers' merchant based in Tamworth, with over 75 years of experience serving both trade and retail customers. As a family-run business, we pride ourselves on offering a personal, knowledgeable service -- both in-store and increasingly, online. We're now looking to expand our team with someone who can help us grow our

online sales channels

while still supporting our day-to-day customer operations.

Position: Online Sales & Customer Support Assistant (Full-Time)

Location:

Tamworth, B77 1AG

Hours:

Full-time (~38.5 hours/week) including a Saturday rota (3 on, 1 off after training)

Salary:

14/hour (~28,000 per annum)

The Role:

We are seeking a proactive and tech-savvy

Online Sales & Customer Support Assistant

to help take our ecommerce offering to the next level. This hybrid role combines digital sales support with in-store customer service and product fulfilment.

You'll play a key role in

enhancing our online presence

, improving listings, engaging with customers digitally, and helping ensure a smooth order process -- from click to delivery. You'll also assist with in-store and phone enquiries, offering the same great service our local customers have come to expect.

Key Responsibilities:

Manage and optimise online product listings across ecommerce platforms (pricing, descriptions, images, stock updates). Respond to customer enquiries via email, website, and online marketplaces. Process online orders, arrange shipping, and ensure prompt fulfilment. Support marketing initiatives such as product promotions, reviews, and social media engagement. Assist with trade counter and showroom customers as needed. Pick, pack, and dispatch orders efficiently -- both local and courier. Help manage inventory to ensure accurate online stock levels. Collaborate with the wider team to grow digital sales and improve customer experience.

What We're Looking For:

Experience with ecommerce

platforms (eBay, Amazon, or similar) or willingness to learn quickly. Good understanding of digital tools, online shopping behaviour, and customer service best practices. Previous experience in retail, sales, or customer support (trade or plumbing industry a bonus). Strong written communication skills and attention to detail. Positive, can-do attitude and willingness to support the team wherever needed. Organised and reliable, with the ability to multitask and prioritise. Keen to learn about plumbing and bathroom products (training provided).

What We Offer:

Onsite training to develop your skills and product knowledge. A dynamic, supportive, and friendly work environment, no two days are the same. Opportunities to grow and develop in the business. Be part of a close-knit, family-oriented team with a strong community presence. A friendly, supportive team and a great working atmosphere. The opportunity to make a real impact on the growth of our online business. Long-term job stability and potential for development.
If you're someone who enjoys working with tech and people, has an interest in ecommerce, and would thrive in a varied role where your input really matters -- we'd love to hear from you.

How to Apply:

Please send your CV and a brief cover letter outlining why you would be a great fit for the role. We look forward to hearing from you!

Regards

WH Horton

Job Types: Full-time, Permanent

Pay: 14.00 per hour

Expected hours: 38.5 per week

Benefits:

Company pension Employee discount Free parking Store discount
Application question(s):

Are you happy to work most Saturdays 9am-4pm ?
Experience:

Retail sales: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person