Job Description

Who are we?
We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision:
To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.
We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life - PROUD, HAPPY, HONEST, SUPPORTIVE - by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role: Online Sales Associate
Salary: 12.25 per hour
Location: Shelton House - Derby [Motorpoint, Unit 7, Prime Enterprise Park, Prime Park Way, Derby, DE1 3QB].
Contract Type: Permanent
Hours: 37.5 hours per week across 7 days. Working hours consist of shift work between 09:00-17:00 and 12:00-20:00, with one fixed day off during the week (Monday to Friday) and one day off at the weekend.
Are you a confident communicator with a passion for helping people? Looking to kick-start a career in sales that grows with you? We're on the lookout for energetic and driven individuals to join our Online Sales Team!
As an Online Sales Associate, you'll support our Online Sales Team by guiding customers through their buying journey. You'll handle web chat and E-mail sales leads, collection calls, answer sales queries, and highlight products or services to enhance the customer experience.
This fast-paced role offers the chance to build cross-functional knowledge while delivering excellent customer service. You'll benefit from structured onboarding, ongoing training, and team support as you grow in the role. You'll also develop your sales skills with a clear progression path into more senior sales positions.
What will you be getting up to?

• Developing incoming sales leads via our omni-channels and connecting customers to Sales Executives
• Providing support to customers in the journey of buying or selling a car to Motorpoint.
• Supporting Sales Executives by ensuring customer orders are processed correctly ready for collection.
• Liaising with third parties and updating customers on application progress.
• Logging all customer contact compliantly and accurately.
• Resolve issues efficiently with professionalism and empathy.
• Build strong customer relationships through excellent service.
• Support the online sales team to help achieve monthly departmental KPIs
• Engage in our on going sales training programme as you progress to a sales executive role

What do we need from you?

• Experience in a sales, call centre or retail role is highly desirable.
• Strong dedication to delivering exceptional customer service.
• Process-driven with attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt in a fast-paced setting.
• Empathetic and solution-focused approach to customer issues.
• Team players who are also self-motivated

What is in it for you?

• Paid time off every month to do something that makes you happy
• 28 days' holiday plus days off for your birthday, getting married, or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform

• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

Closing Date: 3rd October 2025
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.

Skills Required