Job Description

We're

Sweetpea & Willow

, an award-winning interior brand known for curating luxury furniture and helping people

#lovethewayyoulive

. For over 20 years, we've been the go-to destination for stylish homes and interiors - trusted by homeowners, interior designers, and trade clients worldwide.

Now based in

Richmond, Surrey

, our vibrant and creative office is where we deliver five-star customer experiences and continue to grow our brand. We're looking for a motivated and personable

Furniture Sales Executive

to join our close-knit team and become an integral part of our journey. You must be comfortable with making outbound calls and being proactive! Confidence and a real desire to 'close business' is what counts.

In this role, you'll be responsible for supporting and driving online and trade sales whist being mindful of daily and weekly targets. You'll handle customer enquiries, build strong relationships with clients, and provide an exceptional end-to-end experience - from quotation through to delivery. Inbound and outbound phone calls, live chats and emails will all be second nature to you.

You'll be working alongside a small, friendly team, in a company where your ideas are encouraged and your development is genuinely supported. Experience of working towards targets and sharing your ideas with our marketing teams to ensure you achieve these targets is paramount.

Job-Type:

Online Luxury Furniture Sales Executive - Full Time

Days of work:

Monday - Thursday 8:30am to 5:30pm, WFH on Fridays 8:30am - 4pm.

What we're Looking For

Excellent organisational skills and attention to detail

Strong written and verbal communication

Ability to work independently and within a team

Positive and proactive attitude in a fast-paced environment

A passion for interiors and home design is a bonus

Comfortable using MS Word and Excel; Magento experience is desirable

Key Responsibilities

Manage incoming sales enquiries via phone and email

Provide tailored quotations, process orders, and issue pro-forma invoices

Keep clients updated on order status and expected delivery timelines

Build relationships with trade clients and designers, maintaining regular communication

Follow up on sales leads and identify new business opportunities

Monitor and update product pricing on the trade website weekly

Take initiative and contribute fresh ideas to improve processes and client experience

What We Offer

Competitive salary (26K -35K depending on experience)

Uncapped commission potential - OTE 40K

Discretionary annual bonuses

28 days holiday (incl. Bank Holidays), with the opportunity to earn more

Early finish on Fridays

Monthly team lunch on the last Friday of the month - If you're working in the office

Birthday treat - enjoy a

Duvet Morning

- take it slow on your special day. 11am Start.

Weekly pastries

Ride to Work scheme

A fantastic office in Richmond (TW10 6UA). From parks to the river. Richmond has it all.

The chance to work with a passionate, inspiring team in a growing brand

This is more than just a sales role. It's a real opportunity to grow within a successful furniture brand, contribute meaningfully, and be recognised for your efforts. If you're passionate about customer experience, have a love for interiors, and want to be part of a positive and ambitious team, we'd love to hear from you.

Please no recruitment agencies!

Job Types: Full-time, Permanent

Pay: 26,000.00-35,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking On-site parking Store discount
Ability to commute/relocate:

Richmond TW10 6UA: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you natural sales person who is organised and can demonstrate beating targets? This is an office based role 4 days a week. Can you comfortably commute to Richmond, TW10 6UA?
Experience:

Retail sales: 5 years (required)
Work Location: In person