Job Description

The Online Training Manager will oversee virtual training projects on Samsung Backstage (the company's online training platform) and partner sites. You'll manage online training projects from start to finish and develop innovative ideas tailored to current business needs and products.
Your role includes promoting virtual training, sharing insights with channel partners, field teams, and training teams, while focusing on ROI and training effectiveness.
You'll collaborate with internal stakeholders, channel partners, and external agencies to enhance virtual training and strengthen audience engagement.
WHAT YOU'LL BE UP TO
TRAINING STRATEGY EXECUTION
Train and support field teams on new system changes, enabling effective updates across Retail and Call Centre channels.
Work closely with Retail Programmes, Virtual Training and B2B Training teams to deliver a consistent, best-in-class learning experience.
Ensure e-learning delivery aligns with overall training strategies and organisational goals.
PLATFORM ENHANCEMENT
Work closely with Retail Programmes, Virtual Training and B2B Training teams to deliver a consistent, best-in-class learning experience.
Ensure e-learning delivery aligns with overall training strategies and organisational goals.
COLLABORATION
Build, develop and maintain strong relationships with channel partners to demonstrate the ROI of the e-learning platform.
Work collaboratively with the Senior Online Training Manager on quarterly strategy, sell-in of initiatives, campaigns and incentives.
PROJECT MANAGEMENT
Lead the project management of all new platform developments, campaigns and system enhancements.
Manage end-to-end delivery of new product launches on the platform, ensuring updates are completed accurately and on time.
Liaise with developers to define system changes, priorities and delivery timelines.
ARE YOU OUR PERFECT PARTNER?

• You're able to demonstrate experience within consumer technology products and brands.
• You have an analytical approach, with experience on Excel Spreadsheets and running formulas
• You're an excellent communicator who can build strong relationships drive commercial objectives.
• You'll ideally have experience working with creative agency partners to manage and maintain projects.
• You're creative, with the ability to think of 'out of the box' when it comes to developing new ideas and initiatives.
• You've got a great understanding of streaming and studio production.

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: Up to 45,000 Per Annum
• Performance Bonus 10%
• Company Sick Pay
• Samsung Discounts
• Life Assurance: 4 times your annual salary
• Rewards Portal
• ETHIC Values - Employee of the month: a chance to win a 500 lifestyle voucher!
• Development Opportunities- our teams have historically moved into all manner of other jobs!

WHO ARE WE?
We're Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world's most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values - and we're on a mission to work with individuals who share and believe in them.
Attached documents

Skills Required