Job Description

OryxAlign Profile

Managed Services Provider with a well-established and growing brand and client base. The company has invested significantly in its people and business infrastructure over this period and continues to do so; we now employ more than one hundred staff in our UK, Cape Town, and Manila offices.



OryxAlign's business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. In order to maintain relevance as a Managed Services Provider in an evolving market, we continue to make significant strides in all three areas. To support the company in its journey, we require the right talent, which we will reciprocally invest in.

Role overview

As a 1st Line Support Engineer, you will be providing on-site technical support to one of OryxAlign's premium clients based in Henley-on-Thames. The Support Engineer will have a 1st line skill set in network, telephony, wireless, backup, server, and desktop administration. Along with desk side support, having exceptional communication skills, attention to detail and working to a very high standard. 1st Line Support Engineers role includes working and operating at best practice standard in day-to-day and ongoing engineering activities.



1st Line Support Engineers are based on client site and at the company's head office in the City of London. You must be prepared to travel to the client site as part of your daily job. The role is hybrid so whilst not attending client site, time will be spent support our Service Desk and activities directed by the Service Delivery Manager.



The 1st Line Support Engineer role is focused upon the day-to-day delivery of IT support services and onsite administration for OryxAlign clients which needs to be completed in an effective manner with good attention to detail, accuracy and good ticket management skills. The nature of our business requires a high level of flexibility, common sense and initiative.



This role is for a 12 month Fixed Term - you should ideally be able to start on or before 1st August 2025.

What we need from our 1

st

Line Support Engineers:

You will be competent and confident in the administration and fault finding of the below technologies and to have 2-3 years' experience


Microsoft Windows 10 and 11 Desktop OS Microsoft Azure and Office 365 Basic Active Directory, Group Policy, DHCP, DNS Basic networking Experience (routers, switches & firewalls) Data Backup Technologies Experience with VMware, Hyper-V, VoIP and PBX systems Experience with various Anti-Virus or EDR technologies - deploying and troubleshooting Good understanding and troubleshooting of 3rd party LOB Applications Good knowledge of MSP RMM toolsets, particularly ConnectWise Automate Excellent knowledge of Ticketing systems, particularly ConnectWise Manage Work to SLA thresholds for incident(s) and service request(s)


You will also need to demonstrate:

Experience of hardware troubleshooting and problem solving. Ability to quickly learn new applications and technologies Able to install, configure, upgrade and relocate hardware, software and print devices. Administer backups and restores Standard business apps (Office, Adobe, etc). Network trouble shooting, general WAN/ LAN trouble shooting Good experience with standard server hardware and software. MSP Experience Strong communication and customer service skills. Able to prioritise and schedule own workload. Administration and update of technical records

Qualifications

Essential - Any Microsoft 365 cert / Azure cert.


Essential - Any desktop support certification.


Desirable - Bachelor's degree in computer science, Information Technology, or a related field.


Desirable - ITILv3 or V4 foundation

What you will get from OryxAlign

Along with competitive salary and training and development you will receive leave entitlement of 23 days plus one volunteer day, discretionary bonus of up to 10% of salary, private medical through Vitality, group personal pension - 4% employer and 5% employee contributions and Life Insurance at 4 x salary.



Other benefits include:

Employee Assistance Programme and access to Online GP Health Cash Plan Social events throughout the year Cycle to work Technology Loans Wellbeing initiatives Reward and recognition awards Lunches on All-In Office Days

Equal opportunities

OryxAlign values its people and culture, striving to be an inclusive and welcoming workplace. As an equal opportunity employer, we do not discriminate based on age, disability, gender reassignment, pregnancy, maternity, race (including colour, nationality and ethnic or national origins), sex, sexual orientation, religion or belief, or marital or a civil partnership status. We actively encourage applications from all individuals of all backgrounds, particularly women, to promote gender diversity in the tech industry.