Job Description

Ideally based somewhere along M6 corridor

The people who make the best decisions are always those closest to the customer and as a player-coach to our external Service Delivery Managers, you will inspire, engage, and encourage the team to achieve great things. Our customers are at the center of our business and as the

Onsite Service Team Manager,

you will be responsible for leading a team of people who service our organisation's largest customers.

Working closely with our customers and internal department's you will be engaging and building close working relationships to drive performance across your team and within our customers. Given the proactive nature of the role, you will actively be working with our Resource Planner to coordinate the replenishment and upkeep of all our vending machines. In addition to the management and coordination of your team, you will be an on-hand resource to cover your territory in the event of any unplanned absence and holiday cover.

This is an external role with high on-the-road activity to ensure great service delivery to our largest customers.

Are you looking to take your career to the next level? When you join MSC, we offer you more than just a job, we provide the opportunity to grow and develop helping you build your career. Great businesses need great people - that's where you come in!?

What's in it for you?

With MSC you'll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated. Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it's a breakaway, cashback on essentials or shopping for a special occasion, we've got you covered. On top of this, we give you 25 days of holiday entitlement + Bank Holidays + paid birthday leave. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will you be doing?

As an

Onsite Service Team Manager,

you will have direct leadership responsibilities for a team within our Large Customer Operations Department Working with our resource planner to co-ordinate onsite customer activity and be the first point of contact for resource cover across your territory Create an environment that brings out the best in our people, manages and rewards high performance and feels great to be part of. Have a Continuous Improvement Mindset to your role and our working processes and identify improvements Drive operational excellence across the Team to drive profitability and productivity improvements for our team and organisation Conduct regular performance reviews & developmental 121s with your direct reports and create bespoke training and developmental plans Be active with your team's customers and identify training and coaching needs in order to optimise high performance

What will you need?

We trust that our people will be able to teach you the role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.

Connections:

?Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with

Thinking:

?The abilities you draw upon to solve problems, learn and be agile

Creativity:

?How adept you are at creating solutions and working with change.

Drive:

?Your level of ambition.? The pace, energy, and enthusiasm applied to activities

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference , then we would love to hear from you - apply today!

Job Types: Full-time, Permanent

Pay: 32,000.00 per year

Benefits:

Additional leave Company car Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance Private medical insurance Referral programme Sick pay Store discount
Work Location: On the road