Job Description

Vacancy Type

Permanent/Full Time

Location

Central London

Job Summary

The On-Site Strategic Service Partner is accountable for the end-to-end delivery and performance of Maintel's services within a London Hospital Trust, acting as a strategic partner as well as an operational lead. The role ensures contractual compliance, service quality, risk management, supplier coordination, reporting, and security are all managed to the highest standard. Acting as the senior point of contact on-site, the Strategic Service Partner will lead the local team, drive operational excellence, and proactively identify and mitigate risks to ensure reliable, resilient, and compliant services. They will build strong relationships with Trust stakeholders and Maintel colleagues, ensuring services are delivered efficiently, contract obligations are met, and opportunities for improvement and growth are identified.

Hours per week

37.5

About Us

Solid solutions for a dynamic world

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About us

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Maintel is a communications managed services provider. We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience goals.


We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably, protecting business as usual, at the same time being flexible enough to adapt.


When customer, employee, the general public and regulatory expectations are ever-changing, choose Maintel. We provide progressive, solid solutions that help you succeed in a demanding, dynamic world.

A brief history

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Maintel, founded in 1991 by Tim Mason and Angus McCaffery, started as a small operation providing telephone maintenance contracts.


Over the years, we have grown into a major player in communications technology, achieving significant milestones such as floating on the London Stock Exchange in 2004 and completing numerous strategic acquisitions.


These acquisitions, including Azzurri Communications and Intrinsic Technology, expanded our expertise in unified communications, cloud, and networking.


Today, Maintel continues to transform businesses with cutting-edge solutions like Cloud Contact Centres, Security & Connectivity and Unified Communications, positioning us as a leader in the digital-first era.

Purpose

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Why we exist

Using technology to create customer experiences, services and workplaces that inspire and empower people.

Vision

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Where we want to be

To be the first-choice technology services partner of ambitious brands and public services, chosen because of our dependable enablement of their vision and operations.

Mission

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How we will achieve our vision:

We become trusted insiders within our clients' organisations. An embedded partner working in close collaboration to deliver their workplace, service and customer experience strategies.


We consult on the design, deploy and manage solid technology solutions - mission critical infrastructure, platforms and applications that ensure our clients businesses run efficiently and securely, achieving their ambitions, while always being ready to adapt.

Benefits

Your Benefits

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Standard Benefits

25 days holiday, rising to 28 days, plus bank holidays Company pension scheme Life assurance Enhanced sick pay Health care cash plan Income protection scheme Employee assistance line Discounts and cashback on shopping Discounted YorkTest home kits

Flex Benefits

Holiday trading Critical illness cover ULEV car leasing scheme Cycle to work scheme Gym membership Will writing service

Compensation

Annual salary review Recruitment referral scheme Various recognition schemes (e.g. long service awards)

Development

Supported study Apprentice schemes Levy funded learning opportunities Individual development plans

Skills

Strong leadership skills with the ability to motivate, coach and develop teams. Excellent customer service, interpersonal and communication skills. Analytical and problem-solving capability, including risk identification and mitigation. Skilled in planning, process development, and continuous improvement. Commercially aware, with strong focus on compliance, customer experience, and supplier collaboration. * Proactive in spotting opportunities for service growth and improvement, with a positive and progressive approach.