Job Description

About the Role

We're looking for a

Customer Service Advisor

to join our

Out of Hours Operations Team

in Glasgow. You'll be the first point of contact for customers offering clear, helpful support to tenants, landlords, and letting agents.

If you're great on the phone, calm under pressure, and love solving problems, this role could be a brilliant fit.

The department is operational from 8am to 10pm Monday - Sunday, and you will be expected to work 35 hours on a rota, working 5 days over 7. We also offer enhanced pay for evening and weekend shifts.

What You'll Be Doing

Responding to customer enquiries over the phone and by email Recording the nature of enquiries to help improve our services Working with colleagues to resolve queries quickly and professionally Learning our systems and services so you can give accurate advice Supporting customers during evenings and weekends on a flexible rota

What We're Looking For

Experience in customer service or administration (essential) Excellent communication skills - both written and verbal A confident, professional telephone manner Ability to work independently and as part of a team Good computer skills, including Microsoft Outlook, Word and Excel Experience in housing or property is a plus - but not essential

What You'll Get in Return

33 days' holiday including bank holidays An extra day off for your birthday BUPA private healthcare and wellbeing cash plan Pension scheme Enhanced pay for evening and weekend shifts Training and development opportunities A supportive, friendly team who genuinely care about what they do

Why TDS?

This is more than just a customer service role - it's a chance to be part of a meaningful organisation that's improving the rental experience across the UK. You'll work in a team that values your ideas, supports your growth, and recognises your efforts.

Sound Like You?

If you're looking to join a friendly, purpose-driven organisation where your customer service skills will really matter, we'd love to hear from you.

Apply today and help us deliver excellent support to millions of renters, landlords and letting agents across the UK.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.

Job Types: Full-time, Permanent

Pay: 24,125.69 per year

Benefits:

Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Private medical insurance Referral programme Sick pay Work from home
Ability to commute/relocate:

Glasgow G2: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 3 years (required)
Work Location: Hybrid remote in Glasgow G2