Job Description

Operation & Release Manager

\xc2\xa390,000 \xe2\x80\x93 \xc2\xa3100,000 10% Bonus

Location: United Kingdom (London - London) Type: Permanent Skills: SLA, Vendor, Management

Are you ready to play a pivotal role in a dynamic Telco start-up, shaping the future of our operational excellence? We\'re seeking an Operations & Release Manager who is passionate about driving efficiency, ensuring impeccable service delivery, and optimizing processes within our cutting-edge telecommunications environment.

Key Responsibilities:

Operational Leadership

• Ensure that all contractual services exceed expectations, continuously reviewing vendor performance while maintaining cost control.
• Cultivate a high-engagement atmosphere for reporting operations engineers and lead the Service Management Team.
• Accept, manage, and resolve Operations Service Management issues raised by key stakeholders.
• Collaborate with cross-functional teams to identify and remediate service issues, driving ongoing service improvements.
• Keep stakeholders informed with updates, alerts, and planned service changes.

Systems Operations Process Optimization

• Streamline internal operational processes to enhance efficiency and implement performance metrics and KPIs.
• Establish reporting and improvement targets for all vendors.
• Drive teams to manage system performance, availability, and scalability.
• Produce Service Management Dashboards and reports.
• Foster regular meetings with key stakeholders to discuss SLAs/KPIs and address inquiries.

Continuous Improvements and Release Management

• Spearhead operational improvement initiatives in partnership with vendors and managed service partners.
• Apply quality improvement methodologies to enhance organizational processes across all operational functions.
• Plan and execute system improvement strategies aligned with regular sprints, budget cycles, and BAU activities.

Governance

• Oversee organizational operational design and management, including contract execution, maintenance of service levels, and process optimization.
• Establish internal governance frameworks, including reporting, escalation measures, and approval matrixes.
• Manage SLA/OLA across the landscape and promote Service Management standards within Operations.
• Maintain the Calendar of Events and provide timely reminders to stakeholders.
• Ensure thorough documentation, consistent auditing, and continuous improvement of Service Management Team processes.
• Support the definition and delivery of projects aimed at improving service management outcomes.

Operational Experience Required:

• 3-5 years of hands-on Operations management experience in Enterprise IT systems (e.g., HR, Finance, ERP, Integrations).
• Proficiency in managing multiple environments and release cycles across various business functions/domains.
• Expertise in managing user expectations and communication regarding application upgrades and service availability.
• Proven experience in leading more than 3 vendors.
• Strong commercial acumen and contract understanding.
• Exceptional analytical, reporting, and problem-solving skills.
• Outstanding communication and presentation abilities.
• Effective stakeholder management skills.
• Track record of leading teams and supporting a global user base.

If you are a results-driven, strategic thinker with a passion for operational excellence and innovation in the telecommunications sector, we encourage you to apply. Join our dynamic team and be part of our exciting journey in shaping the future of Telco services.

To apply, please submit your CV and a cover letter detailing your relevant experience and why you\'re the ideal candidate for this role.

Reference: AMC/BCO/OCM1

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