Job Description

Operational Administration Manager

Salary 40,112pa

37 hours a week, Monday to Friday (8am to 6pm core hours).

26 days holiday plus 8 Bank Holidays.

Defined Benefit Pension Scheme with c. 18.5% employer contributions (and 3 x salary life cover).

Performance Related Bonus scheme.

Attendance Bonus.

Access to online wellbeing support including free GP, physio and counselling.

Free Gym membership.

We are looking to recruit a dynamic experienced Manager to manage our administrative support team in a high-profile, fast paced element of our business.

KWL provide a diverse range of services across domestic, commercial, private & public sector environments. We take great pride in what we do and our employees, offering long-term career prospects, training, and incentives beyond a standard salary package.

Responsibilities:

To provide leadership and management to the administration support team and ensure that there is effective coordination between trade and administration resources. Managing and leading Team Leaders to ensure the effective deployment and coordination of staff to ensure the administrative support function meets service delivery requirements and maximises workforce productivity. To ensure the effective recruitment, development, training, supervision and support to the administration team. To ensure that the operational electronic databases and systems are maintained and updated in accordance with both internal company and external client requirements. To provide a direct administrative support role to the Operations Manager and being a link with HR, IT, Finance and Performance & Quality. Working closely with the HR team to ensure effective performance management in sickness, grievance, disciplinary and performance related matters. To ensure new policies, practices and procedures are effectively communicated, implemented and monitored in the operational areas of the company to ensure consistent and effective service delivery. To provide regular management information across financial and non-financial activities to the Operations Manager and Senior team to ensure monitoring and control of resources. Represent KWL with external bodies, where appropriate, in respect of providing operational information.

Knowledge, Skills & Experience:

Significant office experience in an operational environment - of which should be in a direct management capacity. Experience of change management. Planning work programmes across multiple disciplines. Experience of working in a Customer Service led environment. Excellence communication skills, ability to manage complex issues. Ability to resolve complex situations including customer complaints Have the ability to motivate and supervise teams. Proven track record of problem solving. Experience of HR related matters including Sickness, Welfare, Disciplinary and Recruitment and Selection procedures. Team Player - ability to work with multiple teams to solve a problem or issue. Ability to multi task. Excellent IT skills & previous experience of using complex systems Excellent organisation and administrative skills. Desirable - from a construction/maintenance background. Desirable - social housing experience

Reward & Benefits

Salary: 40,112pa Company Performance Related Bonus Scheme. 26 days holiday plus 8 bank holidays. Company pension with circa 18.5% employer contributions. 3 x salary life cover with pension membership. Excellent sick pay scheme. Access to online wellbeing support including free GP, physio and counselling. Free Gym membership. Attendance bonus. Cycle to work scheme.
Supervisor, Manager, Construction, Repairs and Maintenance, Responsive Repairs, Building Maintenance, Housing Services, Customer Services, Administration.

Job Types: Full-time, Permanent

Pay: 40,112.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension On-site parking
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person