Job Description

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It\xe2\x80\x99s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we\xe2\x80\x99re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview The Transmission Operational Readiness and Support department provide the acceptance of all transmission projects into the operational side of the business. The department acts as the gatekeepers for the integration of transmission systems and equipment from the design concepts into the live network and ensures strict criteria are adhered to in order to be accepted into one of the world\xe2\x80\x99s largest Emergency Services TETRA network. The department is at the cutting edge of transmission equipment and systems technologies from project concept right through to delivery.

This naturally ensures the department are the subject matter experts in each of their respective fields. The department also covers 3rd line support of all delivered transmission mediums and equipment, and are responsible for managing problematic issues through to resolution following, and supporting, 1st and 2nd line investigation. Support is not limited to 3rd line and also encompasses major incident support.



This role is primarily remote working, with regular travel to UK sites and offices.

The Operational Assurance Manager is responsible for ensuring delivery of approved transmission designs into the operational live network. The team will work with the design team to provide an in-depth understanding of the operational requirements, and be the gatekeepers for providing assurance that the project deliverable is in line with the strict contractual requirements and minimising service interruptions.

The role is further enhanced by providing specialist support when 1st and 2nd line investigations draw a blank. As specialists in their area, the engineering manager can provide a more in depth technical analysis and manage a problematic issue through to a suitable conclusion. This 3rd line support role is not limited to this area but is commonly called upon to further complement 1st and 2nd line investigation and is also key in incident management resolutions.

To do this they have to employ their specialist knowledge to enable the company to meet its tactical and strategic business objectives. The priority is service first and foremost at all times. Decisions the Operational Assurance Managers make in terms of solutions, cost, quality, speed and ease of roll out are an essential enabler for Airwave with major and minor projects.

In order to perform the key tasks required within this role, the Operational Assurance Manager must possess highly developed specialist skills and maintain and develop skills to keep up with technology changes. They must also be able to exercise good judgment, make decisions and think in a creative or innovative way to ensure the level of service is maintained to the highest standards. Applying their knowledge and experience proactively to recognise less than optimal performance issues in the existing network, investigate the root cause and create solutions that deliver excellent service, whilst maintaining or reducing Airwave\xe2\x80\x99s costs.

The purpose of the role is:

• Provide line and operational assurance management responsibility for the MXR project and will ensure the availability of appropriately skilled staff.
• Responsible for elements of the end to end delivery management of the associated transmission deliverables.
• Be a source of expertise within Airwave for technical and engineering matters relating to our current and future transmission networks.
• To provide advanced or 3rd line in depth engineering support to Network Operations, complimenting 1st and 2nd line engineers.
• Providing active support and guidance to the field engineers, suppliers and third party contractors for on site configurations related to MW links, BTS, power equipment, fibre termination points and related routers and switches.
• Assuring that the complex migration strategy that involves multiple internal and external dependencies is translated into the delivery processes and plans so that all individual deliverables are aligned in time for the complete migration of a cluster / Ring / Segment.
• Working closely with the design teams to formulate test strategies,
• Responsible for acceptance criteria and hand over pack management.
• Managing resources required for the delivery processes.
• Producing delivery milestone reports and working closely with the PMs to report on delivery pinch points and how to improve delivery run rates.
• Post holder to oversee the Survey, Installation & Commissioning of new transmission equipment into the Airwave Network & manage this process to provide full availability, functionality and service.
• The post holder ensures appropriate policies are implemented to effectively manage the implementation of the replacement transmission. This includes liaison with the wider business and the Operational Technical team to ensure business continuity & future development.
• Operational acceptance testing of network solutions to demonstrate that the solution is fit for purpose.
• In life service definitions and support for Commercial contract teams with supplier negotiations.
• As part of the project team, the ability to work alongside the Technical Design Authority by providing technical expertise for specific elements of the Airwave transmission networks requirements.
• The ownership and resolution of complex network faults and the provision of solutions to prevent reoccurrence.
• Provide support to Supplier managers in service review meetings.
• Provide support to Regional teams to demonstrate network performance.
• Provide advanced engineering support to assist Network operations staff to resolve complex faults.
• Provide support to other Airwave Network Upgrade project roll outs.
• Arrange formal equipment or network training supplier training and provide ad-hoc training to Airwave staff and contractors on new equipment, solutions and products.
• Working with other Airwave departments to review and monitor supplier\'s performance.
• Develop and implement test strategies for new products and services, following up with a test plan to be used by Airwave staff or third parties when rolling out products and services.
• Form part of incident support during and outside normal working hours.

Work with all teams (internal and external) to ensure quality within the network is maintained to include but not limited too;

• Rigging and Equipment installation
• Climbing
• Commissioning
• Process
• Safety

Basic Requirements

Degree, HND, HNC or other similar quality formal education in Telecommunications Engineering, 5 years minimum experience within a network transmission problem solving environment or similar.

Subjects studied to have included:

• Understanding of layer 2 and layer 3 routing and switching protocols, QOS, Aggregation, packet based networks, multiplexing, fibre connectivity and other related transmission techniques
• Detailed understanding of E2E IPSec tunnelling, Vlan management and DCN connectivity
• Experience on Cisco, Adva routing and switching products.
• Microwave radio systems, including Hybrid TDM-Ethernet types.
• Microwave band selection, technical and authority requirements vs operational and budget requirements.
• SDH and PDH Multiplexing (a dying art but we and our supplier\xe2\x80\x99s still use multiplexers).
• Ethernet and Layer 2 interfaces and protocols.
• Internet Protocol and Layer 3 interfaces and protocols. IP-MPLS and MPLS-TP, differences and where the two are typically used.
• Cisco networking
• SDN and SON networks.
• Network Security
• Packet network components and devices.
• Optical systems and devices.
• Fibre advantages and disadvantages.
• Optical networks, optical vs electrical multiplexing techniques how they differ and when are they used (I.e. Add-Drop and payload manipulation between routes or capacity multiplication).
• Thorough understanding of the detailed delivery processes within a mobile / telecommunication operator or managed services environment.
• Experience of working in the deep end of Microwave and fibre based connectivity delivery.
• Detailed experience of configuration management and databuild processes
• Detailed understanding of processes related to site access, power and issues faced by field teams during a rollout.
• Involvement in roll out of major transmission project with complex dependencies
• Experience in the installation and commissioning of Telecoms related equipment and infrastructure.
• Strong understanding of cellular networks.
• Strong understanding of transmission networks (microwave)
• Good understanding of TETRA mobile communications technology.
• Basic project management skills.
• Strong attention to detail
• Strong analytical skills
• Ability to learn and adapt to new skills and products.
• Experienced in a transmission related telecommunications field, that includes both operations and engineering responsibilities.
• Knowledge of packet based transmission networks.
• In depth knowledge and experience of fault investigation and rectification gained in an operational environment.
• Experience in the maintenance of Telecoms related equipment\xe2\x80\x99s and infrastructure.
• Experience in the management of Telecoms Operations teams and internal/external stakeholders in the same environment.

In return for your expertise, we\xe2\x80\x99ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you\xe2\x80\x99ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Flexible working options.
• Private medical care.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well-known companies discount scheme.

\'We are an equal opportunities employer and we want you to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure the process works for you. We celebrate diversity and are committed to creating an inclusive environment for all employees.\xe2\x80\x99

CONNECT WITH A CAREER THAT MATTERS

We\xe2\x80\x99re dedicated to designing and delivering the mission-critical ecosystem our public safety & enterprise customers refer to as their lifeline - mission-critical communications, software, video and services. Our drive for continuous innovation and partnership with our customers enables them to be ready - in the day-to-day moments, and in the moments that matter most.

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Travel Requirements 50-75%

Relocation Provided None

Position Type Experienced

Referral Payment Plan Yes

Company Airwave Solutions Limited

Motorola Solutions