Job Description

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:


We offer a competitive salary from 25,524 to 31,575 depending on experience. Annual bonus (1000 maximum bonus opportunity for company performance for the year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the

Operational CCTV Assistant

progression plan 25 days annual leave plus bank holidays - plus an extra wellness day! (additional hours in lieu of working bank holidays) Life assurance cover of 4 times pensionable salary A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more!

Location:

We have an opportunity for an

Operational CCTV Assistant

to join the

Customer Field Services

team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Applicants should live within a reasonable commuting distance from our Knostrop WwTW site in

Leeds

.

Could this be you?

Work type:

Permanent. Working an average of 37 hours per week, on rotational work patterns to cover 24/7 working, which will include late, early and weekend work patterns.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it's so much more than this.



We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity.


New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.


The

Operational CCTV Assistant

is a field-based role, working outdoors, in all weathers as part of a two-person team within a geographical team working to improve customer service and sewer performance. Working alongside a CCTV Technician to respond to incidents for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications. Full training will be provided.

Where you fit in:

As our

Operational CCTV Assistant,

you will safely proactively and reactively investigate the sewerage network utilising CCTV equipment to promote and implement solutions which resolve and/or prevent a sewage escape from occurring from the wastewater network and to ensure no repeats take place. Working closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.



You will be responsible for assisting the Operational CCTV Technician ensuring the safe operation of the CCTV unit in line with YW operation procedures ensuring the correct site set up is in place prior to work commencing ensuring all Health & Safety working practices and procedures are always complied with.



You will ensure Health and Safety working practices & procedures are always complied with.

What skills, experience and training you will need:

You will be assisting in the operation of a CCTV vehicle and carrying out a range of manual handling duties including heavy lifting of manhole covers and operating heavy equipment. It is essential that you have a practical mindset, enjoy working outdoors in all weathers and be comfortable taking a hands-on approach to work tasks. You will have a strong Health & Safety mind-set and have a basic understanding of IT systems. You will be liaising with operational teams, customers, and stakeholders in the role, therefore, team working, and communication is essential. A full valid driving licence is a requirement of this role (with no more than 6 points). You will be working a variety of rotas in the role to cover our 24/7 working window. In addition, once fully trained in the role you will need to take part in an emergency out of hours call out rota, therefore flexibility is an essential requirement of this role. As part of this role, you will be required to work within confined spaces, any successful candidate must pass strict medical criteria including, BMI, vision, blood pressure, hearing, and Spirometry tests to ensure your full safety when working in hazardous environments.

You will also benefit from having:

Previous experience in a customer service with face-to-face communication with customers is desirable. It would be advantageous to have some experience within wastewater, but not essential as full training will be provided




Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience in hands on operational roles and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Advert closing: 24th July

Interviews: TBC

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.



All our roles are subject to a medical questionnaire, and further medicals when required.



We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.



If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.



Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.