Job Description

Job Introduction

Operational Delivery Partner

Do you have experience supporting Operational Management and Leadership teams in a challenging and changing environment? We are looking for 2 Operational Delivery Partner's who will support driving the growth and development of PC24's services through strategic partnerships and operational excellence. This role focuses on identifying, developing and managing key relationships with stakeholder, including NHS Trusts, GP practices and other healthcare providers.

Salary: 43,126.50 per annum

Location: 1 role based Wavertree Head office & 1 role based in The Hub, Sefton.

What will you be doing

Support Heads of Service and clinical leads within Primary Care, urgent care and Community Teams Provide operational planning and support to ensure the smooth implementation of new business initiatives and service expansions. Develop and implement operational plans to support business growth, including resource allocation, process optimisation, and performance monitoring Conduct thorough analysis of operational data, workflows, systems and procedures to identify areas for improvement and implement effective solutions Implement process changes that increase productivity, reduce costs, or enhance quality Support the development of proposals and bids for new contracts, ensuring operational feasibility and alignment with service requirements Overseeing and development of SOPs in conjunction with governance and operations teams Support systems and processes to ensure services are effectively implemented and monitored according to agreed policies, procedures and guidelines Organise and facilitate meetings, including preparing agendas, taking notes, and following up on action items Develop and maintain strong relationships with key stakeholders, including NHS commissioners, GP practices, and other healthcare providers Proactive review of KPI standards and implementation of plans to further improve the service whilst identifying best practice, with the support of the Operational Management teams where appropriate Assist in the performance management and capacity planning Ensure a smooth handover from business mobilisation to the business as usual service delivery teams Support the digital transformation team in the delivery and operationalisation of our digital initiatives

What do I need

Effective leadership style, adapting style around different capabilities Ability to analyse complex data and translate into a service delivery context. Excellent presentation, business case and report writing skills. Excellent communication skills and able to communicate effectively at all levels. Ability to build relationships both internally and externally, using negotiation skills. Ability to use Microsoft office packages and able to adapt to systems.

About us

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Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

What's on offer?

43,125.50 per annum. 37.5 hours - Monday to Friday (9am-5pm) 27 days annual leave (pro rata) - previous NHS service will be taken into account. NHS pension scheme NHS car fleet scheme NHS home electronics scheme Cycle to work scheme Eligible to apply for blue light card Colleague wellbeing package - which allows you to claim money back on optical, dental, private consultations and physiotherapy. Colleague events

Come join our proud team
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.