Job Description

We are currently recruiting for an Operational Governance Analyst to join the Strategic Delivery team within Secured Lender Services in our Bristol office.

Your Role

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The Operational Governance Analyst will support the Senior Operational Governance and Continuous Improvement Manager in managing operational risks, ensuring compliance with regulatory requirements and implementing governance frameworks. The successful candidate will assist in incident management, processing Data Subject Access Requests (DSARs), and maintaining risk registers.

Responsibilities

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Operational Risk Management:

Assist in identifying, assessing, and mitigating operational risks within secured lending services. Support the enhancement of risk management frameworks and controls to ensure compliance with regulatory requirements. Help conduct risk assessments to identify potential operational risks within mortgage repossession and conveyancing processes. Maintain risk registers, ensuring all identified risks are documented and regularly reviewed.

Risk Mitigation:

Collaborate with cross-functional teams to support the development and execution of action plans for risk mitigation.

Governance and Controls:

Assist in establishing and maintaining governance structures and control frameworks to ensure operational integrity and compliance. Ensure compliance with all relevant regulatory requirements and internal policies. Help develop and maintain governance frameworks, policies, and procedures to support mortgage repossession and conveyancing operations.

Incident Management:

Support the management and response to operational incidents, ensuring timely resolution and documentation. Assist in developing incident management protocols and procedures to minimize impact and prevent recurrence.

Root Cause Analysis, Themes, and Trends:

Conduct root cause analysis of operational incidents to identify underlying issues. Identify and analyse themes and trends from incident data to inform risk management strategies. Support the development and implementation of corrective actions based on root cause analysis findings to prevent recurrence.

Processing of DSAR:

Help handle and process Data Subject Access Requests in compliance with data protection regulations. Ensure accurate and timely responses to DSARs, maintaining confidentiality and data integrity.

Reporting and Communication:

Assist in preparing and presenting regular risk reports to the secured lending services management team, risk and compliance, and other relevant stakeholders. Communicate risk-related issues and recommendations to key stakeholders in a clear and concise manner.

Training and Development:

Provide support in training and guidance to staff on risk management, governance best practices, incident management, and DSAR processing. Foster a culture of risk awareness and compliance within the operations.

Your Skills and Experience

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Basic knowledge of regulatory requirements and industry best practices related to mortgage repossession and conveyancing. Strong analytical, problem-solving, and decision-making skills. Good communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels. Familiarity with risk assessment and management tools. Ability to support the development and implementation of governance frameworks. Basic project management skills, with the ability to manage multiple priorities and deadlines. High attention to detail and accuracy is needed. Ability to work independently and as part of a team.

About TLT

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Fast paced, fast growing and forward thinking, TLT is the law firm that helps clients stay one step ahead, and we do the same for our people.


We work with high profile clients in innovative sectors. With local, national and international reach, we have over 1,800 people in offices across the UK and a network of partner firms across Europe, India and the US. TLT was named Law Firm of the Year at the Legal Business Awards 2023. This marks the third year in a row the firm has taken away this accolade in industry awards - having previously been named Law Firm of the Year at The Lawyer Awards in 2021 and the British Legal Awards in 2022.


Our purpose is to protect, prepare and progress our clients for what comes next and it's essential that we do the same for our people, our planet and our communities too. In our open and collaborative culture, we encourage everyone to be their whole self, to have a voice and to contribute.

Our Benefits

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We value our employees highly and we want you to feel valued. You'll receive a competitive salary with an annual pay review. You will also have access to an extensive range of benefits via our flexible benefits scheme including 25 days holiday (which will increase to 30 days based upon length of service) and private medical insurance.


At TLT we have a progressive fully flexible working approach. We empower our people to work in a place and at a time that meets their needs, those of their clients and of the wider team and firm. Part of this agile approach is a focus on hybrid working and supporting the work/life balance of our people. We're happy to talk about how flexible working can work for you and this role.


TLT is committed to creating a diverse and inclusive working environment and encourages applications from all suitably qualified people, regardless of disability, race, gender identity, sexual orientation, or any other characteristics protected by the laws in the locations in which we operate.


We welcome applications from people with disabilities and are committed to providing reasonable adjustments, where necessary, to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, require any reasonable adjustments or an application to Access to work please contact the recruitment team on Recruitment.Operations@TLT.com