Job Description

Title: Clean Start Operational Mentor
Contract Type: Permanent, Full time 36.25 hours per week
Grade: National 6
Location: Clean Start, Unit G, Longford Trading Estate. Thomas Street, M32 0JT
Persona: Site Based
Salary: Starting from 28,887 per annum
Closing date for completed applications: 18th September at 11pm
Interviews will be held on: 25th and 26th September at our office.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and ...
DBS - For this post the successful candidate will need to apply for or be in possession of an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit
Join our Clean Start Team at L&Q:
As part of our Property Services team, you will work alongside other operatives and undertake end of tenancy clearance and cleaning of properties, basic gardening, house removals and storage, bio clearance and cleaning, supporting other services to clear hoarded properties.
As an Operational Mentor you will be tasked with leading the local team on site, mentoring team members with a diverse background and actively developing the team by giving constructive feedback. You will be responsible for ensuring our customer standards and targets are delivered, time on site is recorded and that the customers experience of our service is positive. You will be a proactive member of the team, actively learning from customer feedback to improve the service delivery.
We have a very clear mission statement, we create clean, safe and attractive communities, a place that our residents can call home.
If this sounds like you, we would love for you to apply!
Your impact in the role:
You will work alongside operatives
Tenancy Clearance
Mentoring others and team development
Taking on board customer feedback
What you'll bring:
Good understanding of relevant health and safety regulations in a corporate environment
Relevant experience
Relevant experience of leading a team or demonstratable experience in leadership
Ability to make use of technology such as mobile apps, PDA, outlook
Excellent customer service and communication skills
Experience of using a variety of equipment and hand tools
Positive can-do attitude
Full, clean driving licence with the ability to drive up to C1 , CPC desirable (this can be obtained in post)
Knowledge of COSHH legislation
We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
If you require any reasonable adjustments at any stage during this process, including application stage, please email
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Click to find out more about L&Q and why you should join us!
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Skills Required