Job Description

Job Title: Operational Risk Lead
Req Id: 109264
City: London, Heathrow
State/Province: Greater London
Posting Start Date: 11/20/25

About Servaada, a Wipro company:

Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.


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Introduction

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Servaada, a Wipro company is looking for an Operational Risk Lead with previous experience in operational risk within retail investments or pensions. This is a new role which will be at the heart of the growth agenda for the organisation. The role will have a primary focus on leading the delivery of one of our core strategic deals, whilst also contributing to the wider development of our financial outsourcing services.

?Your Benefits

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As an Operational Risk Lead, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

?Responsibilities

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As an Operational Risk Lead you will be responsible for:



Monitoring, Reporting and Escalation - Risk Reporting + Collating Information across risk categories
+ Developing reports for Operational Risk Management
+ Client and ExCo reporting
Risk Data & Analytics + Data capture
+ Quantitative analysis
Controls Testing and validation Route Cause Analysis of risk incidents Quality Assurance Risk Controls + Risk Identification
+ Risk Evaluation
+ Risk Mitigation
+ Quality Assurance monitoring
Operational Risk Control Oversight + Monitoring / Reporting /Escalation
+ RCA's
+ RCSA management

?Mandatory Skills

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Previous experience in Monitoring, Reporting and Escalation, Risk Controls and Operational Risk Oversight

Desirable Skills & Knowledge

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Expert regulatory knowledge and then how regulation applies across relevant business activities and oversight of such Ability to work without supervision and under pressure Efficient and well organised Strong communication skills both written and verbal Credible and assertive manner Discretion, tact and resilience Professional manner with the ability to influence and persuade They must be a skilled communicator and able to deal with a wide variety of internal stakeholders and financial regulator

Application of Individual Conduct Rules

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Standard of conduct is reasonable under all circumstances relating to:



Must act with integrity Must act with due skill, care and diligence Must be open and cooperative with the FCA and other regulators Must pay due regard to the interests of customers and treat them fairly Must observe proper standards of market conduct

Equal Opportunities:

Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.