Job Description

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Are you a dynamic leader with a passion for driving operational excellence? We're seeking an experienced Operational Services Change Manager to join our team on a 9 month Fixed Term Contract. You'll develop, lead, plan, and implement comprehensive change strategies across UK and transversal business services. Your expertise will be crucial in enhancing efficiency, minimising expenditure, and mitigating risk, ensuring our operational services are both effective and sustainable. If you're ready to embrace a challenging and rewarding position that makes a real difference, we want to hear from you!



At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you'll be doing:

Identify opportunities to improve performance, reduce costs, remove risks, and align processes across Customer Communications services and operations. Produce and deliver information, presentations, business cases, and feasibility assessments to ensure that change is understood, accepted, embraced, and supported by all relevant areas. Lead and embed tactical and strategic change in a timely and relevant manner to meet defined requirements. Build strong relationships with staff at all levels, providing hands-on expertise, advice, guidance, and direction to formulate and deliver incremental change that improves Communication Strategies (products, services, and processes). Support communication efforts through the design, development, delivery, and management of key communications. Assess change impact by conducting impact analyses, evaluating change readiness, and identifying and bringing together key stakeholders. Produce in-depth analysis and insights into current and future state inbound and outbound processes to provide visibility and awareness of process efficiency, cost, risk, and capability. Build and produce project plans, reporting, and implement robust action tracking, reporting any risks or issues.

What you'll bring:

Strong analysis and process mapping expertise, alongside change management experience with various project methodologies. Solid financial awareness, including budgeting experience. High proficiency in producing high-quality presentations and reports, alongside strong presentation and training delivery skills, to effectively articulate messages to diverse audiences, including senior leaders. Ability to establish and maintain strong relationships to form a network of contacts and engage effectively with stakeholders. Excellent time management and prioritisation skills, enabling you to handle multiple responsibilities efficiently. High-level proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint, and the ability to work independently while leading your own projects.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:



Competitive annual salary of up to 55,000 dependent on experience Discretionary company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private health cover 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts


To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to lauren.cooper@axa-uk.co.uk.

Who we are:

AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.