Job Description

About Us

Ability 2 Achieve Care & Support Limited provides person centred support to individuals with a Learning Disability, Physical Disability, Autism and / or Mental Health needs.
We provide support in the community, in individuals own homes and in Supported Living settings and our customers are children, adults and young people in transition.

About the Role

We are seeking a detail-oriented and proactive

Operational Support Officer

to become a key part of our operations team at Head Office. You will be instrumental in ensuring the smooth daily functioning of our internal software systems, helping to manage data, support users, and maintain system efficiency. This role is ideal for someone with strong administrative skills and a keen interest in business software and process improvement.

Key Responsibilities

Software Utilisation & Maintenance:

Serve as a primary user and "super-user" for our core business software (One Touch Essentials).

Data Management:

Accurately manage and maintain data within our systems, ensuring data consistency and integrity.

User Support:

Provide front-line technical support and guidance to internal staff regarding the software, escalating complex issues to the IT department as needed.

Process Improvement:

Monitor software usage and operational workflows to identify inefficiencies, suggesting and supporting the implementation of new procedures.

Reporting:

Assist in preparing regular operational reports and presentations for management using data extracted from the software.

Documentation & Training:

Maintain accurate system documentation and help onboard and train new employees on software use and related operational policies.

General Operations Support:

Perform various administrative tasks to support the wider operations team and ensure smooth daily activities.

Essential Criteria

Proven experience in an administrative or operations support role. Strong organisational skills and an exceptional eye for detail. Proficiency in Microsoft Office Suite, especially

Excel

. Excellent written and verbal communication skills. A calm, problem-solving approach and the ability to manage multiple tasks and deadlines effectively. Willingness to learn new software systems and adapt to changing priorities.

Desirable

Knowledge of and experience with care management software systems.

What We Offer

An annual salary of 27,500

Mon-Fri, 9-5 working hours

5.6 weeks annual leave

Progression training and career development opportunities

Blue Light Card paid

Discount For Carers

200 refer a friend bonus

Additional day off for your birthday

Access to company pool vehicle

Cycle to work scheme

Employee Assistance Programme

Employee Awards & Rewards

Permanent positions with potential for internal promotion

Job Types: Full-time, Permanent

Pay: 27,500.00 per year

Benefits:

Casual dress Cycle to work scheme Free parking On-site parking Referral programme
Work Location: In person