Job Description

We're looking for Operational Support to support our brilliant sales team and provide exceptional service to our clients. If you're a natural problem-solver with strong communication skills, this is your chance to join a business that rewards potential. This role sits right at the heart of our business, it's the bridge between Sales, Fabrication, and the Warehouse, making sure everything runs smoothly from the moment an order is placed right through to delivery.

It's fast-paced, varied, and hands-on; one minute you might be coordinating stock and arranging transport, the next you're out in the warehouse talking with team members to keep things moving. It's a brilliant opportunity for someone who enjoys variety, problem-solving, and teamwork.

Here's a bit more about the position:

Operational Support is the glue between Sales and the Warehouse, ensuring that every order flows seamlessly from enquiry through to delivery and invoicing. You'll gain exposure to all sides of the business; Sales, Fabrication, Logistics, and Accounts, and play a key part in keeping everything running smoothly.This role combines office-based coordination with hands-on involvement in the warehouse, making it perfect for someone who enjoys variety and wants to see how everything fits together in a busy, friendly environment.

Key Responsibilities

Coordinate daily operations between Sales, Warehouse, and Fabrication teams Process customer orders accurately through backend systems and track progress to dispatch Order stock and materials as needed to meet customer requirements Check stock availability and carry out regular rack checks Work closely with warehouse team leaders to prioritise workloads Arrange transport and deliveries, resolving any issues quickly and efficiently Raise and process credits where required Support invoicing and payment workflows, liaising with the accounts team Maintain accurate records across systems and communicate updates with Sales

What We're Looking For

Strong communication and organisational skills A keen eye for detail and a proactive, can-do attitude Comfortable using systems and managing information accurately Enjoys variety -- confident both in the office and out in the warehouse A true team player who likes to get stuck in and make things happen

What's in It for You

A friendly, supportive, and motivated team A role that's genuinely varied and rewarding -- no two days are the same A clear path for career development, with opportunities to progress into an Internal Account Manager position or other areas of the business
What You'll Get in Return

Onsite Gym - Stay active and healthy with free access to our fully equipped gym Chill-Out Room with Pool Table - Take a break, relax, and recharge in our dedicated downtime space. 22 Days Holiday + Bank Holidays - Enjoy a healthy work-life balance with time to unwind. Profit Share Scheme - Be rewarded for your contribution to our shared success. Ongoing Development - Access to training courses and personal development opportunities to help you grow. Clear Career Progression - A business that promotes from within, giving you a path to develop and advance your career.

Company Overview

Aalco Chepstow is a dynamic company with a dedicated team of employees, committed to delivering exceptional customer service while fostering a friendly and collaborative work environment. We value our employees' input and encourage suggestions for improving efficiency, safety, and best practices.

Job Types: Full-time, Permanent

Pay: 24,420.00-26,500.00 per year

Benefits:

Company pension Free parking On-site gym On-site parking Profit sharing
Work Location: In person