Job Description

About the Role

Operational Support Manager (OSM) - Security & Facilities Management


Location: Mobile / Multi-Site (Regionally Based) - (Company vehicle provided)


As an Operational Support Manager, you will play a pivotal role in delivering high-quality Security and Facilities Management services across multiple sites. This dynamic, mobile position blends hands-on operational support with team leadership, client liaison, and compliance oversight.


You will act as a key extension of the regional operations team, ensuring seamless service delivery, supporting contract mobilisation, and maintaining operational resilience. The role combines traditional security supervision with a range of basic planned preventative maintenance (PPM) and soft FM tasks, aligned with FRG's integrated FM strategy.

Job Opportunity

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Operational Support & Site Leadership

Support the mobilisation and transition of new contracts, including staff inductions and equipment deployment. Provide on-site leadership during critical service periods, ensuring smooth operations. Assist in setting up welfare facilities, lockers, signage, and other mobilisation infrastructure.
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Staff Management & Development

Supervise and support static security officers, cleaners, and site operatives. Conduct welfare checks, uniform audits, and basic performance reviews. Mentor new team members and support internal talent development for supervisory roles.
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Multi-Skilled FM Tasks

Legionella Control: Carry out routine flushing, temperature checks, and logbook updates. Emergency Lighting: Perform monthly flick tests and maintain accurate records. Basic Maintenance: Undertake minor repairs and non-technical tasks, including: Replacing ceiling tiles and light bulbs Tightening fixtures and fittings Reporting minor damage Support building checks, meter readings, and PPM documentation as required. Assembling furniture or noticeboards
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Client Liaison & Compliance

Represent FRG on-site during mobilisation or relief coverage. Engage with client contacts to ensure satisfaction and escalate concerns appropriately. Maintain detailed records of inspections, interventions, and FM activities. Ensure all operations comply with Health & Safety legislation, SIA standards, and site-specific protocols.

Essential Skills

Required Skills & Experience

Minimum 2 years' experience in a security, FM, or site supervisory role Valid SIA Licence (Security Guarding or Door Supervisor) - Essential*
Solid understanding of basic building services and compliance routines Physically capable and comfortable with manual, site-based tasks Full UK driving licence.

Desirable Qualifications

Legionella Awareness Training Basic Electrical Safety Awareness First Aid at Work / Fire Marshal Certification Experience in handyman, caretaker, or multi-skilled FM roles

What We Offer

Competitive hourly rate with travel expenses covered Access to FRG's in-house Training Academy for FM skill development Clear progression pathway into Operations Management Opportunities to work on high-profile projects and flagship contract mobilisations
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DEI Statement

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.