Job Description

Are you an organised, proactive, and detail-oriented professional with a passion for pharamcy operations ? We are seeking a Pharmacy Operational Support Manager to join our team and play a pivotal role in ensuring the smooth delivery of pharmacy services.



This is a key role providing project and managerial support across a wide range of activities across the pharmacy department. You will work closely with teams to ensure efficient service delivery and support the strategic goals of the department.



Main Duties and Responsibilities



Provide project support for service improvement initiatives and operational planning.



Monitor, analyse, and report on activity levels and waiting times, ensuring data accuracy and timely reporting to stakeholders.



Oversee and coordinate the on-call service, including rota planning and issue resolution.



Line manage administrative and clerical staff, supporting their development and ensuring high standards of performance.



Collaborate with multidisciplinary teams to enhance operational efficiency and excellent patient care.



Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.



Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.



CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.



Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:



We listen, learn, and improve We treat everyone with respect We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.



At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.



What We're Looking For



Experience within a pharmacy team.

Strong organisational and analytical skills.

Excellent communication and interpersonal abilities.

Proficiency in data reporting and rota management systems.

A proactive approach to problem-solving and service improvement.