Job Description

Support Officers provide high level quality and comprehensive operational support services across Housing & Regeneration and can follow standard operating procedures with limited supervision.


Support Officers should actively champion continuous improvement and the implementation of automation and efficient ways of working.


Responsible for delivering to a high standard the operational support menus to ensure effective operation of the services. Including but not limited to data entry and analysis, record keeping, customer care focused reception duties, panel, meeting, and event support, and understanding service specific administrative tasks.


Proactively develop skills, understanding and abilities in delivering support services to carry out standardised processes in a consistent and efficient manner.


Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs, and re-directing enquiries, where appropriate.


To attend and provide administrative support to panel meetings formal minutes, taking notes and producing draft written records within agreed timescales.


Deal with straightforward customer enquiries and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place.


Understand when and how to escalate issues to ensure requests are completed within a timely manner.


Maintain up to date knowledge to ensure effective utilisation of IT systems used.


Organise and prioritise allocated workload as appropriate, keeping team leaders aware of demands which may impact on targets/deadlines and service standards.


Inform opportunities to eliminate waste, stop non-value adding activities and maximise the potential of simplified and shared ways of working and automation.


Carry out all accountabilities in compliance with the Council's Policies and Procedures.


Proactively assisting the First Response Officers daily administration responsibilities.


Provide a front line face-to-face/telephone service to customers, making suitable referrals to other service areas where appropriate and resolving enquiries to a high standard, ensuring high levels of customer satisfaction.

Please note this is a fixed term position for up to 6 months.

Contact Details -

If you would like to know more about the role, please contact Clinton Knight on 0208 132 0234 for an informal discussion or to arrange a visit to the team.


If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or vickie.mcgrath@enfield.gov.uk


We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.


We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click

here

to find out more.

Why it's great to work for Enfield Council:

An excellent pension through the

Local Government Pension Scheme

(LGPS). Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. A blend of remote and office based working for most roles. Interest free season ticket loan repayable over three or ten months. Career development and learning experiences from a range of training courses and learning methods. Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. Health and leisure discounts and tax-free bikes for work. 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes & 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park