Job Description

VACANCY NAME

Operational Support Services Assistant


VACANCY NUMBER

VN739


EMPLOYMENT TYPE

Permanent


LOCATION

Scotland


JOB DETAILS

THE BUSINESS

AAB is a tech-enabled business critical services group, providing services that help businesses at every stage of the lifecycle, helping them manage the critical elements that make businesses tick - their people and their finances.



AAB are focused on people. They believe in the resilience of the human spirit; that with bravery, hard work and perseverance, people can accomplish amazing things. AAB are human, passionate, bold, motivational, positive, empathetic, driven and straight-talking.

THE TEAM

At AAB we pride ourselves on providing everyone with an inspiring career opportunity. Our culture keeps the layers simple and the relationship personal. We know that our success is down to one thing, our people, and we make sure looking after our people is at the heart of everything we do.

THE ROLE

Operational Support Services - Freshdesk Assistant

Work Pattern: 8.45am to 5.15pm, Monday to Friday



Location (any location): Aberdeen, Glasgow or Edinburgh

Role Overview:

This role would suit a highly motivated individual who is organised, takes pride in their efforts and is a team player but can also work on their own. Working on the OSS Freshdesk, you will service the Group stakeholders in all aspects of document preparation, management and administration tasks. Experience with Microsoft Office (Word, Powerpoint, Excel and Outlook) is essential. Knowledge of Sharepoint is advantageous.

Core Responsibilities

High quality document production including letters, reports, proposals, slide decks, file notes and mail merges using all MS Office packages Ensure document content is accurate, error free and align with our brand guidelines to meet quality standards Type-sign financial statements and issue for signing via Docusign Perform Anti-money Laundering Checks as part of our client onboarding process Assist in the preparation of expense and mileage claims Front of House cover including dealing with incoming and outgoing mail, client welcoming and refreshments (depending on location) Diary management and co-ordination of internal meetings Accurate and timely transcription of audio dictation to meet agreed deadlines (occasional) Assist other members of the Operational Support Team in ad hoc projects or new initiatives being rolled out along with any other duties requested in order to maximise efficiencies Assist Office/Business Unit with any ad hoc administration and data entry as and when required

Full training will be provided

Key Skills and Attributes

Excellent organisational skills Strong communication skills - both written and oral Excellent use of Microsoft Word, Powerpoint and Excel essential. Knowledge of Outlook and Teams is advantageous. Ability to multi-task, work under pressure and adhere to strict time pressures Attention to detail Ability to engage with a range of stakeholders

Role Requirements

Experience in an office environment administration/support role with document processing is essential An understanding of a professional services organisation is advantageous A proactive and positive attitude to problem solving and the ability to work independently as well as part of a team

Work Environment

A collaborative office setting, with a focus on high standards of stakeholder/client service and compliance As a successful and evolving company, we're always open to ideas and suggestions to enhance efficiencies



At AAB you will have tremendous opportunities that will meet your career aspirations, working in a progressive, energetic and stimulating environment alongside supportive and engaging professional teammates.



AAB Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.




SALARY

Competitive