Job Description

Full-time

Operations

Wales

Job Overview

Job title:

Operational Team Leader

Department:

Operations

Reporting to:

Strategic Operations Lead

Location:

North Wales

Contract type:

Permanent

Hours of work:

40 hours p/w (Mon - Friday, 8:30am - 5pm)

Salary:

45?,000.00 per annum



Purpose of the role



The Team Leader will be responsible for managing and overseeing the accommodation in North Wales, alongside a second Team Leader and managing a team of Housing Officers, who are responsible for property inspections, complaints and the safeguarding and welfare checks of Service Users.



The Team Leader will be responsible for ensuring policies and procedures are adhered to and Key ?Performance Indicators are met, whilst supporting the Strategic Operational Lead for the area.



The Team Leader will be responsible for areas in and around North Wales but there will be a requirement to cover other areas of Wales in the other Team Leader's absence.



The role is home based, however travel to the areas of responsibility will be required and will be managed and planned accordingly by the Team Leader.



The Team Leader will be expected to attend meetings for their area, and liaise with Home Office professionals, regional Safeguarding Officers, Local Authorities and the police and other emergency services. There may be requirements to manage incidents, and they will need to have the skills and



capability to deal with challenging behaviours and situations, offering support to the Housing Officers.



The company is looking for a driven and motivated professional, with previous supervisory or management experience. Previous operational management experience is desired.



Duties and Responsibilities



Procedures



Staff Management



Planning and prioritising your diary to ensure monthly one to ones and performance reviews are completed alongside property inspections and audits. Outcomes of these inspections and audit will need to be reported to the Strategic Operational Lead.

Managing your own personal time to meet business demands with a team of Housing Officers located and operating across Southwest to ensure the productivity of the team.

Offering guidance and support to your team of Housing Officers who maintain the standards of their property portfolio and support the accommodated Service Users.

Meeting both your own Key Performance Indicators and actively supporting your team to meet their objectives and meet the requirements of the Home Office contract.

Communicating and liaising with stakeholders and local authority staff and sub-contractors, including the Police, NHS, involved charities and Environmental Health.

Ensure your team is trained and developed to support the requirements of the contract and to support the successful completion of their role

Planning and managing personal business objectives in line with the Statement of Requirements (SOR) set out in the Home Office contract

Pursuing personal development of skills and knowledge necessary for the effective performance of the role.

Deputising for Strategic Operational Lead at meetings when required.

Ensure that complaints are responded to on time.

Work closely with the Property team with regards to procuring new properties for the area.

Ensure that property defects are reported and rectified in line with the contract.



Supporting the Service User (SU)



Manage a caseload of approximately 1000 Service Users and 300 properties.

Ensure that Housing Officers attend dispersals and facilitate inductions for Service Users, in line with the contract.

Conduct monthly visits to a select number of properties and report any concerns.

Manage and oversee overstayers and refusals to leave properties.

Ensure that health and safety requirements are adhered to.



Managing a property portfolio



Ensure that the Housing Officers and appropriately maintaining properties, through inspections.

Make recommendations to the Property and Allocations Team, regarding any relocations of Service Users and termination of properties to provide more efficient use of portfolio/void management.

Ensure terminated properties are effectively prepared for hand back to the Landlord as and when required.

Ensure the properties are maintained according to Health and Safety guidelines and company procedures.

Ensure stores are maintained in line with purchasing procedure.



Connect and Collaborate



Ensure that you have regular contact with your line manager and team members, attending the Daily Operations Meeting for the Southwest and Wales.

Collaborate with others and attend meetings as required.

Support team members and provide on-the-job training as and when required.

Provide cover for the other Southwest Team Leader (Bristol, Swindon, Wiltshire and Gloucester), as and when required.



Responsive



Keep up to date with all written and verbal communications (i.e. emails/messages/calls).

Ensure all records are maintained and kept up to date according to company policies and procedures.



Talented



Monitor own work levels, progress and development in the role.

Undertake all core learning and development programmes as required.

Undertake relevant learning according to agreed Personal Development Plan.



Trusted



All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.



Agile and Diverse



Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project.



Professional



Maintain a good understanding of the legislation of the contract.

Must have previous people supervisory or management experience.

Previous operational experience is desired, working alongside service users.

Strong communication skills, the ability to influence, persuade and negotiate at all levels.

Excellent relationship building skills.

Can work well under pressure.

Must be able to travel across a large geographical portfolio on a daily, weekly or monthly basis.



?



Benefits

25 days annual leave plus national bank holidays

Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)

Life Cover (2 x basic salary)

6-month probation period

Employer pension contribution (4% employer, 4% employee)

Laptop/Phone/other equipment if required as part of job role

Referral Scheme



Diversity Statement



Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



Modern Slavery Statement



Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.



Safeguarding Statement



Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.



All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.



Successful applicants will require Counter Terrorism Clearance (CTC)


This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.