Job Description

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Description

Jersey Post is seeking a proactive and skilled

Operational Technology Specialist

to play a vital role in the ongoing success of our on-island sorting and delivery operations.

In this role, you will work closely with operational managers, the engineering team, ICT colleagues, and external suppliers to ensure the smooth day-to-day functioning of the systems and equipment that underpin our local logistics services. Your work will be essential in maintaining high standards of service delivery and operational efficiency.



This is a unique opportunity for a dedicated professional to join a collaborative team in a role that combines operational support with strategic input. If you are technically proficient, solutions-focused, and eager to make a meaningful impact, we encourage you to apply.

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Key Responsibilities

Work with customers and internal teams to gather and define both functional and non-functional requirements. Design, configure, and help develop technical solutions using internal resources and external suppliers. Support system integrations for new clients and business process changes. Support and enhance mail and parcel delivery management systems, including track-and-trace tools. Configure and improve dispatch and delivery systems (e.g. parcel lockers) to meet client needs. Support and develop address management and route optimisation software. Help develop and maintain reporting and service management tools in collaboration with ICT and the wider business. Provide technical support for automated sortation equipment and its links to delivery, finance, and reporting systems. Collaborate with engineers and suppliers to improve parcel and letter processing automation. Ensure accuracy and completeness of data from automation, sortation, dispatch, and receipt systems. Support revenue protection and billing systems. Provide technical support for Jersey Post's Android-based handheld terminals (HHTs) via SOTI MDM. Work closely with suppliers for diagnostics, fault resolution, and system enhancements. Manage technical relationships with software vendors, including for customs integration and automated clearance. Partner with business stakeholders on digital product management and IT change processes. Work with internal data teams to design reports, KPIs, and exception tracking. Ensure data integrity across Jersey Post's systems. Carry out additional tasks as reasonably requested by managers. Follow the organisation's Risk Management Policy.
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Skills, Knowledge and Expertise

A good candidate must have:Proficiency in

SQL databases

, data extraction, and analysis. A working knowledge of

electronics

, including microcontrollers, sensors, and communication protocols. Familiarity with

web-based APIs

(SOAP, REST) and how they support system integration. A strong understanding of

computer networking principles

, such as TCP/IP and VPNs. The ability to design and execute effective

system testing plans

. Experience writing detailed

technical specifications

and managing suppliers to deliver enhancements on time and within budget. Knowledge of

desktop and server operating systems

, including their deployment and ongoing support.
The ideal candidate would have:You've dabbled in (or mastered!) C++, .NET, or PHP - and you enjoy bringing ideas to life with code. You've been part of developing and supporting web applications and know what it takes to keep users happy and systems running.
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About Jersey Post Group

At The Jersey Post Group we are fully committed to attracting and retaining the right people. We embrace diversity and have a range of interesting roles across business process, data management, ICT and operational disciplines.



Working across The Jersey Post Group offers opportunities for personal and professional development in an organisation that is both flexible and modern.



For further details and an informal chat, contact our Human Resources team on

616538

or email

recruitment@jerseypost.com

.

Jersey Post

Postal Headquarters

JERSEY

JE1 1AA