Job Description

Job Title: Operations & Administrative Coordinator

Join a close-knit, family-run business at the heart of the double glazing industry, where your contribution truly matters. We're seeking a proactive and detail-driven Operations & Administrative Coordinator to support our busy team and ensure smooth day-to-day operations from our office.

About Us:

We're a well-established, family-owned company with a proud reputation for quality and service in the double glazing sector. Our values are built on trust, teamwork, and personal customer care. As part of our team, your work will have a real impact--and you'll be valued not just as an employee, but as part of the family.

Role /Responsibilities:

Email monitoring, responding, and communication management.

Use of CPU, Sage and Microsoft Office.

Maintenance of stock levels and orders.

Maintenance of physical and digital paperwork.

Scheduling and maintenance of the remedial department.

Processing card payments, invoices, banking and petty cash.

Handling Facebook page messages and social media updates.

This is a customer facing role, involving direct interaction with customers face to face, over the telephone, via email, and through social media.

What We're Looking For:

Organised and detail-oriented, with strong literacy and numerical skills

Confident using computers, standard office software and familiarity / experience working with Sage or similar accounting software

Comfortable interpreting customer requirements to prepare accurate customer records

A good communicator, both written and verbal

Able to manage their own workload and meet deadlines

Friendly, reliable and happy to pitch in wherever needed

Knowledge of the double glazing or building industry is an advantage but not essential

Previous experience in similar administrative or operations role would be an advantage

Full-time, permanent position with competitive pay rate depending on experience

What You'll Get:

A welcoming, supportive atmosphere in a genuine family-run business.

Competitive salary and a varied, rewarding role.

Job security and the chance to make a difference every day.

Job Type: Full-time

Pay: From 25,350.00 per year

Benefits:

Company pension
Work Location: In person