Job Description

Salary: 23,300-27,650
Location: Cambridge
Country: UK
Business Unit: Cambridge International
Vacancy Type: Permanent
Closing Date: 30 October 2025

Meet the recruiter

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Ian Brooks


ian.brooks@cambridge.org



Salary: 23,300-27,650 per annum



Contract: Full time, permanent, 35 hours per week



Location: Cambridge, Hybrid (2-3 days per week in Cambridge)

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a Despatches Administrator to join our Team. As a key team member, you will be responsible for ensuring the day-to-day tasks of Despatches Operations processes are carried out accurately and efficiently, working in collaboration with colleagues both here and in the UK.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.



We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.



Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.



Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.



We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

What makes you the ideal candidate in this role?

As a Despatches Administrator, you will be responsible for ensuring the day-to-day tasks of Despatches Operations processes are carried out accurately and efficiently.



This role, within the Despatches team, encompasses a range of tasks and responsibilities. Reporting to a line manager, you will need to establish a high standard for the following activities:


Responsibility for accurate, timely and secure DFD uploads Responsibility for tasks associated with weekly task schedule and series delivery Responsibility for the day-to-day tasks of Despatches Operations processes Review and update working documents and procedures to ensure they are up-to-date and accurate Problem solving and assisting with day-to-day issues that may arise and require investigation, direction or escalation Responding to customer queries within agreed Service Level Agreements (SLAs) and escalating them when necessary Join Despatches team meetings Join weekly catch-up meetings Support adhoc tasks as and when required Assist across all work streams and sub-teams within Despatches to ensure accurate and timely delivery of our business requirements Perform other duties as defined by your line manager

What makes you the ideal candidate in this role?

As a Despatches Administrator, you will play a crucial role in examination administration process working collaboratively with colleagues across the organisation. You will be an ideal candidate if you have previous experience of working in a busy office environment.



We do not expect that you will necessarily have previous experience working in our field. We will provide you with the training and support you need to succeed. One thing you must bring, and share, is a great attitude. What we do is important, and we are passionate about exceeding our own and our customers' expectations.

The following will help you be an ideal candidate for this post:

Excellent written and verbal communication skills in English and the ability to provide excellent customer service Strong organisational and time management skills to manage timely completion of multiple tasks A high level of accuracy and attention to detail Ability to work effectively under pressure and to demanding deadlines. Ability to learn new skills and processes quickly Strong team player with the ability to work independently when required Good working knowledge of Microsoft Office (excel, outlook, word and Power Bi)




We strongly encourage you to submit a supporting letter alongside your CV explaining your interest in the role and how your previous experience and aptitude make you a good fit for this position.



If you are driven by the desire to help others and to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:


28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes




We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 30th October 2025. Interviews are scheduled to take place on a rolling basis. You may be invited to interview while the advert is still live.



Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements