Job Description

Job details

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Responsible to


Head of Security


Location


All Derby Sites


Closing date


Monday 13 October 2025


Salary


25,802 to 26,582 per annum (for exceptional performers, there is scope for further progression up to 30,569 per annum).


Job grade


ATOS 3


Reference


0214-25


Contract type


Permanent


Post type


Full-time


Adaptive working type


Onsite

This role will be based on site, primarily in the named location.



About the University
We have one simple promise - to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.



The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.



We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 - making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.



Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.


About the College/Department
Our Campus Life and Student Living department is responsible for essential services that significantly impact the student experience.



Campus Life is all about the various services that enhance the overall student experience, including sports, recreational facilities and community engagement.



Whereas our Student Living teams ensure the safety, comfort and compliance of the University's residential estates.



Whichever team you become a part of; student experience is our focus!



Our security team are key to the University's success. Generally being the first interaction our customers and visitors will have with us, the service they receive will shape their experience.


About the role
As an Operations Administrator at the University of Derby, you'll play a central role in supporting the smooth running of our security operations.



Working closely with the duty Operations Controller, you'll help manage CCTV, access control, car parking, and incident reporting, while coordinating resources to maintain a safe and welcoming environment.



This varied role combines operational support with key administrative responsibilities, offering the opportunity to make a real difference to the safety of our students, staff, and visitors.


About You
You'll be someone who thrives in a busy and varied role, able to stay calm and organised when priorities change.



With a background in customer service, administration, or security, you'll bring strong communication skills and the confidence to deal with people at all levels.



You will have experience of managing information accurately, producing clear reports, and using IT systems effectively. Just as important is your ability to think on your feet, solve problems quickly, and work well as part of a team.



If you've previously supported operations, coordinated services, or worked in environments where safety and service are key, you'll be well suited to this role. Above all, you will be motivated, adaptable, and committed to providing an excellent experience for our University community.


Principal accountabilities
Provide a high-profile security service aimed at, maintaining and promoting the safety and security of all University property, facilities and equipment, and that of all associated users.

Support the duty controller to co-ordinate and control of the activities of the Security staff, ensuring sufficient resource is available.

To manage the Security shift rota.

Oversee delivery of car parking management services. To manage new applications, database maintenance, invoicing, cancellations, and access and egress control measures via control room technology. To plan car parking requirements for key events.

To review control room procedures and make recommendations for improvement.

Collate and source information and intelligence relating any activity that may affect University life, regardless of location, and to staff as appropriate.

Review data to ensure targeted high visibility patrols are effective.

Support the duty controller to ensure that all routine tasks are performed at the appropriate time by directing and deploying resources appropriately and by updating all task and event calendars with timed reminders.

Manage non-urgent enquiries received into the control room.

Gather evidence of offences and breaches of student discipline, create incident reports and submit case papers to student conduct services.

Support the review and assessment of security technology. Liaise with contracted suppliers to ensure maintenance work is completed in a timely manner. Manage the asset register and action reported faults.

To support the Head of Security with raising purchase orders, invoicing, payments.

To manage security uniform orders and inventory.

To support the management of dedicated emergency telephone lines within the security control room.

Support the duty controller in taking a pivotal role in managing all incidents to ensure appropriate resource and escalation process are implemented.

Support the duty controller to record all incidents by creating a concise, accurate and complete incident report.

As required, identify, investigate and report all risks, and ensure appropriate steps are taken to remove or mitigate their effects.

To support the duty controller and/or oversee the deployment of security resources to emergency situations until or if relieved and ensure an appropriate response is delivered.

Liaise and assist, where appropriate, with the Police and other external agencies in investigating all criminal activity affecting the University and its users.

To be prepared to reasonably adjust working hours and arrangements were necessary and cover for absences.

Comply with all Legislation, University policies and procedures and any reasonable instructions given by Supervisors and Managers.

To undertake any other duties as seen appropriate by the Head of Security.

Person specification

Essential Criteria

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Qualifications

GCSEs in Maths and English at grades A-C or equivalent qualifications
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Experience

Proven experience of working in a busy administrative role Proven experience of problem solving and decision making Proven experience of providing excellent customer service Proven experience of conducting minor investigations and compiling written reports Previous experience with administrative tasks such as maintaining databases, service schedules, asset tracking, or liaising with external agencies or suppliers.
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Skills, knowledge and abilities

A clear and thorough communication style both verbally and in written form The ability to take the lead of a situation and delegate and direct staff and or external bodies as necessary Excellent organisational skills Excellent interpersonal skills Problem solver Ability to improve processes and procedures Ability to handle incidents in a busy and often unpredictable environment. Highly motivated, committed and confident. Ability to deal with conflict and difficult situations Knowledge of customer service standards, practices and policies Ability to multi-task and to handle challenging situations Strong literacy and numeracy skills, with meticulous attention to detail Ability to remain calm and controlled in a demanding and stressful situation

Desirable Criteria

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Qualifications

Customer service or similar at level 3 or demonstrable experience IT Qualification or equivalent experience
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Experience

Proven experience of operating large Security related systems
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Skills, knowledge and abilities

Competent in the use of both MS and third party applications Self-motivated
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Business Requirements

Willingness and flexibility to travel and work between university and external sites in a cost effective and timely manner Benefits
Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata) Local Government Pension Scheme Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme Access to a variety of staff discounts at high street retailers Discounted onsite gym Cycle to Work scheme A flexible working environment A commitment to personal and professional development

Find out more about rewards and benefitsFind out more about rewards and benefits


Key contact
For further information and informal enquiries regarding the role, please contact Amer Shams, Head of Security via a.shams@derby.ac.uk


For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk.


Important information####

Visa Sponsorship Eligibility

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.



Please visit visit our website for more information.


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Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion, regardless of age, disability, trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.



We are Disability Confident Employers, demonstrating our commitment to disability inclusion, and invite applicants to highlight adjustments they may require to ensure equitable participation in our recruitment processes.



Further, we are committed to ensuring an environment which is trans and non-binary-inclusive for all our staff, students, partners, and visitors, and continuously review our policies, guidance and training.



When applying to join the University, you can choose your preferred title, including the gender-neutral title 'Mx'. We also ask our candidates if they would like to share their preferred pronouns. This is voluntary but demonstrates our commitment to inclusivity for trans and non-binary candidates. Once employed, you can add pronouns and preferred names onto our system.



The University of Derby undertakes anonymised shortlisting during the staff recruitment process. This means that, when shortlisting, panel members will not be able to see an applicant's name and will see an applicant number instead. This demonstrates the practical steps we are taking to remove barriers to recruitment by minimising the possible impact of our unconscious bias.



However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.



For more information on equity, diversity and inclusion at the University of Derby, please visit our website.





A university that celebrates you

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Environmental Sustainability

At the University of Derby, we are passionate about embedding sustainability into everything that we do. We aim to bring environmental sustainability into all aspects of the University, including teaching, research and operational activities. In line with the University's strategic framework, we expect all our staff to embed sustainability into their working practices and support the University's objective to reach net zero carbon by 2050.





Environment and sustainability


Don't miss your chance - join the team and make a difference today!