Job Description

Full Time Operations Administrator

Wiltshire Friendly Society is a small mutual insurer offering Income Protection insurance.

We are recruiting a full time Operations Administrator who will be responsible for supporting members throughout the life of their plan.

Key Responsibilities

Implementing and maintaining the Information and Guidance Service;

Carrying out member support administration and anti money laundering checks;

Supporting the Finance Manager with accounts functions;

Managing Direct Debit and arrears processes;

Supporting the implementation, and delivery of the Society's Vulnerable Customer Policy

Providing cover support administration in other business areas to ensure continuity of service to members.

Key Skills and Experience

Excellent communication, influencing and engagement skills;

Confident in front and back-office servicing and administration;

Awareness of risk and the importance of compliance;

Initiative and able to use initiative with good judgement;

Excellent attention to detail;

Able to work as part of a team, as well as independently;

Able to support other departments when required;

Experience of working in Financial Services or Insurance sector would be useful, though is not essential.

The salary for this role is 24,530 per annum dependent on experience.

The working hours for this role are Monday to Friday 8.45am to 5.00pm with a daily one hour unpaid break.

Part time applications may also be considered, please let us know your availability when making your application.

The contractual place of work for this role will be the Society's office in Trowbridge, however the Society is currently operating a hybrid working pattern where employees work from home 2 out of 5 days per week. As this role involves remote working, you would need to ensure you have a place you can work in your home which is free from distractions or interruption, with good broadband speed of at least 50mbps.

By joining the Society you would be eligible for a range of employee benefits including:

Competitive pension scheme Death in Service Cover Enhanced Company Sick Pay on successful completion of probation 25 days holiday plus bank holidays The option to purchase a further 5 days leave per annum (upon completion of probation) An additional day's paid leave on your birthday An additional day's paid leave at Christmas Time off to attend medical appointments equivalent to one paid day per year

Please note that, to be considered for this role, you would also be required to consent to the Society undertaking a Disclosure Barring Service and Credit Check. If you have any concerns about anything that may appear on a Credit Check, please speak to us first as it may still be possible for us to progress your application, dependent on your personal circumstances.

The closing date for applications is 5pm Friday 5 September 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your CV as early as possible.

The Society's Privacy Policy can be found at - https://www.wiltshirefriendly.com/Privacy

Job Types: Full-time, Permanent

Pay: Up to 24,530.00 per year

Experience:

Administrative : 2 years (required)
Work Location: Hybrid remote in Trowbridge BA14 0XG

Application deadline: 05/09/2025