Job Description

Frylite Solutions is proud to be an IBEC Keep Well Accredited Company and recognised as one of Ireland's Top 100 Companies Leading in Wellbeing in 2025.

Frylite Solutions are currently recruiting for a

Operations Administrator

to join the team in Lisburn.

About The Role:

The Operations Administrator is responsible for ensuring the smooth coordination of route documentation, communication with drivers and customers, and the accurate maintenance of key records relating to stock, traceability, and daily distribution / warehouse operations. This role provides essential support to the warehouse and distribution team to help maintain high service levels and operational accuracy.

Location: Frylite Solutions Lisburn Depot.

Hours of Work: 38.5 hours per week, Monday to Friday.

Key Job Duties & Responsibilities:

Organise and prepare driver bags with all necessary route and delivery documentation. Print and assign R&R (Routes & Runs) for drivers, ensuring accuracy and timely distribution. Upload R&R documents to Logiscope in accordance with operational procedures. Create and maintain daily 'On/Off' sheets for R&R assignments. Print Food Waste collection run sheets and distribute appropriately. Print purchase orders (POs) and assign them to relevant R&R documents. Support the ticket desk help. Send emails and make phone calls to customers regarding changes to delivery or collection days. Handle overflow customer calls professionally and promptly, logging relevant details and escalating when required. Communicate with internal teams for updates and coordination. Investigate data from Daily Sales reports for insights relevant to the Distribution team. Liaise with team members to follow up on discrepancies, customer queries, or delivery issues. Accurately enter data into stock management systems, including daily UCO (Used Cooking Oil) reconciliations. Maintain and update traceability records to meet quality and compliance standards. Print required documentation for traceability tracking and audits. Conduct weekly stock counts and report variances to the appropriate stakeholders. Place stock orders with HQ in line with operational needs.

Essential Criteria

The successful applicant will:

A minimum of 12 months experience in an administration and or transport/logistics role. Confident using Microsoft Office (Excel, Outlook). Previous experience dealing with customers. Ability to demonstrate you are a good communicator and can work well in a team environment as well as individually to meet set KPIs. Good time management skills to manage a busy workload. Organisational skills. Possess both written and verbal communication skills. Motivated to learn. Ability to demonstrate you have lived Frylite Solution's values in previous roles, Respect, Relationships, Work Ethic, Success & Excellence.

Desirable Criteria

Previous experience using Transport systems. Previous experience working in the distribution industry.

Employee Benefits

32 Annual Leave Days (Including Statutory Holidays) Contribution to monthly Gym Membership Contribution to eye tests and glasses Free Onsite Parking Life Assurance Company Pension Employee Savings Scheme Employee Health Cash Plan Internal Progression Opportunities Learning and Development Support Further Education Policy Well-Being & Social Committee & Events
Frylite Solutions is an Equal Opportunities Employer and welcomes applications from all sections of the community.

Job Types: Full-time, Permanent

Benefits:

Company pension Gym membership Health & wellbeing programme Life insurance On-site parking
Work authorisation:

United Kingdom (required)
Work Location: In person