Job Description

Cobac Security is a leading provider of people-based security services to national clients across the events, leisure, and retail sectors. Our head office is located in Thrumpton, Nottingham.

We are currently seeking a highly organised individual with excellent customer service skills and strong attention to detail to support our operations, training, and marketing functions. This is a part-time administrative role within a small, collaborative team based at our Thrumpton office.

Key Details:

Location: Thrumpton, Nottingham (office-based) Hours: Part-time - 24 hours per week Working days: Monday, Wednesday & Friday Working hours: 8 hours per day, flexibility of start between 8.30am-10.30am along with an option to work a proportion of hours on a Saturday to reduce the week day hours. Role focus: Administrative support across operations, training, and marketing Pay Rate 13.25 per hour

Core Role Responsibilities

Monitor incoming calls to the control room and make outgoing calls to front-line staff as needed Conduct customer feedback calls to support service quality and relationship management Input and maintain accurate site, employee, and customer data in the workforce management system Collate, track, and assist in managing field operations reports Review operational incidents and provide relevant feedback or recommendations Maintain uniform stock records and process orders for new uniform supplies Support with digital marketing and photograph selection

Requirements of the role

A strong attention to detail. Competent with Microsoft Excel, Powerpoint and Word. Experience within an administrative role. The ability to work across a multitude of online systems. Proven excellence in customer service An interest in social media and digital marketing

Incentives

Performance and length of service bonuses Full and ongoing training with a view for career development
Job Types: Part-time, Permanent

Pay: 13.25 per hour

Benefits:

Company pension
Experience:

Customer Service: 1 year (required) Administrative: 1 year (required) Content Marketing: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person