Job Description

Join Our Team at Ashley Anderson Ltd, part of Kingswood Mobility Group !

Are you ready to embark on an exciting journey with one of the UK's leading suppliers of mobility equipment? Ashley Anderson Ltd, part of Kingswood Mobility Group, is seeking dynamic Operations Administrator to be a part of our dedicated team.

We currently have a position available for a Operations Administrator within our Scheduling Department. The role summary is to provide professional, efficient customer service and technical advice to our customers and Installation Engineers.

Job Summary

Responsible for the booking service and installations calls for our engineers and customers across the UK.

As Operations Administrator within Scheduling Department you will be in contact with new and existing customers providing a first-class service in assisting them with queries as well as liaising with engineers to book repairs, installations, maintenance and upgrades of our products.

Main Job Specifications:

To be first point of contact for customers over the phone with regards to delivery and service call queries Carry out fault diagnostics over the phone or online about our products when required Dealing with a number of calls regarding general enquiries Produce all relevant paperwork required which will allow installation teams to complete deliveries Scanning all paperwork required to ensure accurate recording To create/generate invoices on products sold by self or engineers including chargeable remedials Maintain customer files in line with Company Policies Showing empathy and understanding towards our customers Respond to incoming calls in a professional manner and provide a high quality service to our valued customers To work closely with all other departments and the engineer/delivery teams To have good geographical understanding of the UK To complete any tasks delegated To undertake any other duties as deemed necessary To Ensure we all comply with the current Health and Safety Legislation

The Ideal Candidate:

Exceptional communication and interpersonal abilities. Strong organisational skills with acute attention to detail. Ability to thrive in a fast-paced, customer-centric environment. Proficiency in handling multiple tasks efficiently. Empathy and understanding in customer interactions. Flexibility to adapt to rotating shift patterns.

Shift Patterns:

35 hours per week Monday to Friday rotating weekly shifts of between the core hours of 8:00am-4:00pm; 9:00am to 5:00pm; 10:00am to 6:00pm with one hour unpaid for lunch Saturdays - once a month, between the hours of 9:00am-2:00pm (paid as overtime) Early finish every third Friday at 3:00pm.

Benefits:

28 days holiday per year (including Bank Holidays) Length of service reward holiday up to extra 5 days. Company events, pension, free on-site parking. Referral program, wellness program and bonus scheme Pension Scheme Cycle to Work Scheme

Location:

Brierley Hill

Salary:

22,500.00 per annum Bonus scheme for hitting monthly targets

Be a part of our dynamic team and contribute to our success! Apply now and make a difference in people's lives with Kingswood Mobility Group!

Job Type: Full-time

Pay: From 22,500.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company events Company pension Free parking Health & wellbeing programme On-site parking Referral programme
Schedule:

Monday to Friday
Work Location: In person