Job Description

Timba Floors & Boards are currently recruiting for a Operations Administrator to work with transport providers and the distribution warehouse as part of growing operational needs within the business. Specialising in the import, wholesale and distribution of flooring items to the trade, we are expanding or national distribution network from our head office in County Durham.

About the Role

We are looking for an organised and proactive

Operations Administrator

to support our internal office team. This role is vital in ensuring efficient administration, order processing, and exceptional customer service. The successful candidate will play a key role in maintaining smooth operations and collaborating with internal and external stakeholders to ensure orders are processed and delivered correctly.

Key Responsibilities

As a Operations Administrator, you will:

Administrative Support

Perform general administrative duties, ensuring all documents and tasks are organised effectively. Handle customer enquiries via phone and email, providing timely and professional responses.

Order Processing & Logistics

Process customer orders accurately and in line with established procedures. Follow order workflows to ensure deliveries are dispatched on schedule. Run basic system reports to check stock levels and dispatch updates. Check payment statuses to arrange the dispatch of goods. Ensure orders are routed and booked through the correct distribution channels based on product requirements.

Customer Engagement

Package and process customer sample requests for timely delivery. Build product knowledge to provide accurate information to customers. Liaise with customers regarding orders and deliveries.

Reporting & Organisation

Generate and manage reports to support stock management and operational decisions. Maintain organised and up-to-date records of orders and customer interactions. Assist both the sales and operational functions of the business where required.

About You

We're looking for someone with:

Skills & Knowledge

: Proficiency in Microsoft Excel and other Office applications. Strong organisational skills and attention to detail. Excellent communication skills for liaising with colleagues and external stakeholders. A good understanding of customer needs and the ability to prioritise effectively.

Experience

: Previous experience in administration, sales support, or operations is advantageous.

Personal Qualities

: Time management skills to meet deadlines. A proactive and adaptable approach to tasks.
Job Types: Full-time, Permanent

Pay: 20,800.00-26,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Employee discount Free parking Health & wellbeing programme Life insurance On-site parking
Experience:

administration: 1 year (preferred)
Work Location: In person