Job Description

Change the way you think about energy.

Our energy, where we source it and how we use it, is evolving. Our mission is to empower homeowners, architects, and businesses with the knowledge and technology to harness their own sustainable energy and help safeguard the planet. We believe our built environment should be designed for optimal efficiency, health, and comfort.

Whether our customers need a single product or the ultimate Passivhaus, their system needs to be well thought out and designed correctly. We adopt a full-circle approach to provide better performing buildings from a carbon, cost, and comfort perspective to get you the right outcome. Our specialist products and services include renewables such as solar panels and heat pumps, and energy efficient upgrades such as triple-glazed windows and doors, mechanical ventilation with heat recovery (MVHR) systems, and insulation and airtightness products.

We are growing fast so this is a fantastic opportunity to grow with us!

The role requires an organised and self-motivated approach. It will include day to day administration to support the Service and Maintenance Team in delivering services for a range of renewable and energy efficient products. Day to day responsibilities will include service administration, scheduling jobs, assisting customers and liaising with engineers. We're looking for a candidate with high levels of accuracy and attention to detail who is able to manage multiple tasks and deadlines simultaneously. Whilst a background in renewable technologies is beneficial it is not essential.

What you can do for us:

Answering customer calls and responding to emails promptly to assist with any queries an ensure excellent service delivery. Scheduling and logging jobs for the Service and Maintenance Engineers. Maintain the CRM system with correct data entries. Assist with escalated customer queries, incident reports and legal issues, through to resolution. Supporting the Service and Maintenance Team to assist with meeting KPIs. Support with inventory levels and liaise with suppliers to replenish stock as needed. Contributes to a safe and healthy working environment for all employees, complying with organisation health and safety policies in accordance with current legislation. Build relationships with internal and external stakeholders ensuring effective communication and information sharing delivering excellent customer service, internally and externally. Maintaining general office files, including job files, vendor files, and other files related to the Service and Maintenance Team. Performing other relevant duties when needed.

You'll need:

Strong customer service and administration experience. Positive attitude and great problem-solving skills. Extensive experience with Microsoft 365 packages 5 GCSE's grades A-C or equivalent Experience of renewable energy technologies is desirable although not essential.

What we can do for you:

25 days holiday plus bank holidays (3 days required for Christmas shutdown) Company sick pay Private Medical Insurance Family supportive policies, with enhanced maternity and paternity leave available. Generous pension scheme Life Assurance Sustainable options including cycle to work and eco car scheme We care about your wellbeing and offer support through health and wellbeing programmes Employee discounts Refer a friend scheme
At 21 we are building a diverse and inclusive team, our staff are at the core of what we do and we nurture and encourage our staff to maximise their potential. Some people are less likely to apply to a role unless they meet all the job requirements, we don't just look at qualifications we also look for the right people with the desire to learn and work hard. We are proud to be an equal opportunity employer. Should you want to discuss any reasonable adjustments, or assistance required during the recruitment process, please contact us on recruitment@21degrees.com

Job Types: Full-time, Permanent

Pay: 24,500.00-26,500.00 per year

Work Location: In person