Job Description

Title: Operations and Administration Manager

Location: Birmingham, United Kingdom

Type: Full-time

Salary: 32, 000 - 36, 000 per annum

Benefits: Company car, holiday pay, company pension

Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams?

If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager!

Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks.

About The Role

The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company's strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations. They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors.

Key Responsibilities of an Insurance Operations and Administration Manager:

1. Overseeing daily operations:

1.1 This includes ensuring all departments are running smoothly and efficiently. 1.2 Client acquisition, that is, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management. 1.3 Asset management, including all fixed assets and movable ones like cars (register, service tracking, insurance, car trackers, etc.), laptops, mobile phones, tablets, cameras, and merchandise, where stock control and tracking are critical. 1.4 Diaspora Insurance House building management - contractors and service providers management, building systems (fire, security, insurance, etc.) management, supplies management, expenditure control 1.5 Diaspora Insurance House building usage - optimal office space allocation, including office events approval, coordination and management 1.6 Liaise and co-ordinate with line managers or heads of departments to review duties and understand business units' functions, align business processes, and enhance operational efficiency.
2. Managing budgets and expenditures:

2.1 Reviewing and monitoring financial performance, preparing operational plans, and ensuring adherence to budgetary allocations. 2.2 Creating systems to discourage unplanned expenditure and accountability for money spent. 2.3 Creating expenditure approval structure and levels
3. Implementing policies and procedures:

3.1 Developing and/or enforcing all approved company policies and procedures to ensure consistency and compliance. 3.2 Assessing and recommending areas that need improvement and policing
4. Supervising staff:

4.1 Participate in hiring, training, and managing staff to ensure they are performing their duties effectively and adhering to company policies. 4.2 Supporting human resources management and optimal deployment 4.3 Overseeing HR systems, including staff rota and attendance in liaison with line managers
5. Providing administrative support:

5.1 Assisting with administrative tasks, such as coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors.
6. Managing client relationships:

6.1 Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns.
7. Ensuring compliance:

7.1 Monitoring compliance with relevant regulations and policies in liaison with Compliance Department and making sure we have a system to log and track all key tasks in the Compliance Department.
8. Client communication:

8.1 Communicating with clients, brokers, and other stakeholders to address inquiries, resolve issues, and ensure client satisfaction. Ensuring we have a system to log and track all tasks within the system and HR infrastructure, as well as actual customer support in the Customer Care Department.
9 Finance & Accounts Department:

9.1 Making sure we have a system to log and track all tasks on the system and hr. infrastructure, and actual day-to-day work and submissions in the Finance & Accounts Dept. 9.2 Liaising with the Finance Manager to make sure systems are in place to monitor and produce all relevant reports
Specific tasks within the insurance industry:

1. Claims management: Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations.

2. Policy management: Managing policy documents, tracking policy alterations, and preparing application and administrative records.

3. Underwriting operations: Processing underwriting data, ensuring accuracy and timeliness, and adhering to industry practices and regulations.

Renewal processes: Coordinating the end-to-end insurance process, including the issuance of insurance documents and ensuring timely renewals of policies

Qualifications and Skills:

Education: A bachelor's degree in business administration, insurance, or a related field is typically required. An MBA is an added advantage. Experience: Minimum of 5 years relevant experience in insurance operations, administration, or claims management is essential. Skills: Strong organisational, communication, and problem-solving skills are crucial. Knowledge: Knowledge of insurance products, policies, and regulation is required. Leadership: Proven leadership and team management skills. Other: Experience with relevant software and systems is a plus.
Required: UK driver's license

Application Deadline: 10th November 2025

To Apply:

Please submit your CV, and a short cover letter outlining your interest and suitability for the role to hr@diasporainsurance.com.

Visit us at:

www.diasporainsurance.com

Job Types: Full-time, Permanent

Pay: 32,000.00-36,000.00 per year

Benefits:

Company pension Free parking On-site parking
Work Location: In person

Application deadline: 10/11/2025
Reference ID: DIMRKTG-20250102