Job Description

Operations Assistant - FULL TIME

Scheduling & Performance Management

A fast?growing, busy cleaning service business is looking for a highly organised

Operations Assistant

to join our team. This role is ideal for someone who thrives in a fast?paced environment, enjoys problem?solving, and has strong digital and communication skills. You will play a key part in supporting daily operations for a workforce of over 20 employees.

Key Responsibilities:

Staff Scheduling & Coordination

Create and manage daily staff rotas using digital scheduling systems. Allocate regular contract work and ad?hoc jobs efficiently based on business needs. Adjust schedules throughout the day to respond to changes, client requests, and operational priorities.

Performance Monitoring

Track daily staff performance through job?completion reports and digital tracking tools. Review completed tasks to ensure accuracy, quality, and timely delivery. Highlight issues, delays, or performance concerns to management.

Fleet & Equipment Management

Monitor van maintenance schedules, including MOT bookings, repairs, and servicing with external garages. Oversee equipment rentals, returns, and maintenance checks to ensure all tools are safe and operational.

Client Communication & Support

Handle client queries professionally via phone and email. Coordinate job bookings, updates, and service requests in a clear and timely manner. Maintain strong relationships with clients in a busy, high?demand environment.

Team Support & Daily Operations

Assist in managing team performance and workflow throughout the day. Ensure staff have the correct information, equipment, and schedules to complete their tasks. Managing administrative and organisational tasks.

Skills & Experience Required:

*Minimum 3 years' experience in administration, operations, and staff scheduling

in a busy office environment

Excellent communication skills Strong ability to work using your own initiative Ability to work effectively both independently and as part of a team Enthusiastic, positive attitude with a reliable and trustworthy approach Strong IT skills, including experience with MS Office (Excel, Word, Outlook) Confidence using digital systems, company apps, and scheduling tools High level of attention to detail and accuracy Strong IT skills, including confidence using digital scheduling systems, spreadsheets, and tracking tools. Excellent attention to detail with the ability to spot errors and follow processes accurately. Strong communication skills, both written and verbal. Ability to multitask and prioritise in a fast?paced environment. Experience in operations, scheduling, administration, or a similar role is desirable.

Additional Information

Annual Salary: 26352.82

- Monday - 8:00am-5:00pm (Includes a 1?hour unpaid break from 1:00 to 2:00 pm)

- Tuesday - Monday 8:00am-5:00pm (Includes a 1?hour unpaid break from 1:00 to 2:00 pm)

- Wednesday -Monday 8:00am-5:00pm (Includes a 1?hour unpaid break from 1:00 to 2:00 pm)

- Thursday -Monday 8:00am-5:00pm (Includes a 1?hour unpaid break from 1:00 to 2:00 pm)

- Friday 8:00am-4:30pm (Includes a 1?hour unpaid break from 1:00 to 2:00 pm)

The first two weeks will consist of training to ensure you feel fully supported and confident in the role.*

Pay:

Monthly

Location:

Busy operational office environment - Bonnyrigg EH19 3JQ, Midlothian

Job Types: Full-time, Permanent

Pay: From 26,352.82 per year

Work Location: In person